C Champagne

Dynamic professional with a robust foundation in account management and customer relations, specializing in service center support. Proven ability to coordinate installation appointments and manage work orders, leading to a 15% improvement in service response times. Strong marketing and sales acumen, complemented by exceptional organizational skills, enables effective management of complex tasks.

Prepared to contribute to an organization's success through a focus on customer experience and operational excellence.

Service Center Business Partner at CST Intoxalock (2024-08 – Present)

• Resolve issues that arise when service centers call in regarding customer accounts. Ensuring that extensive and detailed notes are taken for each situation.
• Handling calls for work orders, customer appointments, paperwork for compliance, ordering supplies for service center, helping service center with their own certificates and ensuring all technician or in compliance.

National Installation Sales Representative at CST Intoxalock (2021-11 – Present)

• Enroll customers into the program, collect initial payments, and complete the sales process.
• Coordinate with service centers and customers to schedule timely installation appointments.
• Meet or exceed individual and team sales targets and performance metrics.

Field Service Pro at Vivint Home Security (2017-11 – 2025-10)

• Resolved customer inquiries and complaints promptly, demonstrating a commitment to service excellence and customer loyalty.
• Leveraged customer relationship management software to enhance service delivery and follow-up processes.
• Managed inventory levels of tools and replacement parts, optimizing resource allocation for field service activities.

Account Executive at Suddenlink Media (2015-12 – 2016-11)

Provides quality internal and external customer service surrounding the Company values. Generate revenue by contracting sales for airtime and online through telemarketing, cold calling, prospecting and networking; maintain sales goals and meet quotas. Responsible for coordinating traffic orders and other documentation required for commercial insertion.

Assists in coordinating the production of commercials to air on available channels. Monitor client payments on accounts; call on client with past due accounts when necessary. Serves as a public relations representative, image builder in the local community.

Prepares weekly and monthly sales activity reports and maintains an accurate client database.

Retail Merchandiser at Advantage Sales and Marketing (2014-10 – 2015-12)

Audits, display set-up, resets, merchandising products in retail setting.

Advertising Sales at Gas Pump TV (2012-03 – 2015-12)

Sales of airtime on advertising at the pump for local business.

Account Executive at User Friendly (2013-09 – 2014-09)

Developed and managed relationships with existing clients. Generated new business by leveraging existing client relationships and calling prospects. Forecasted sales activity and revenue achievement in salesforce.com, while creating satisfied and referenceable customers.

Account Executive at American Press (2012-05 – 2013-09)

Prepared regular client reports and attending client meetings. Developed sales and marketing strategies. Developed plans to target new customers. Retained existing customers.

Project Manager at Omega Cyber Defenders (2011-05 – 2012-01)

Prepared and maintain all reports, tracking of all companies.

Account Executive at American Press (2010-05 – 2011-04)

Prepared regular client reports and attending client meetings. Developed sales and marketing strategies. Developed plans to target new customers. Retained existing customers.

Agent Assistant at Handley Traske Insurance (2009-03 – 2010-04)

Sales and service of all Property and Casualty policies.

Agent/Field Underwriter at RBC Liberty Life Insurance (2000-10 – 2008-10)

Marketing Life and Health insurance products.

Accounting & Payroll clerk at Chemical Waste Management

Construction Secretary at Brown & Root for Willstaff

Table Games Dealer at Players Casino

Waitress, Hostess and Bartender at Various Restaurants

Business & Marketing – McNeese State University

Office Specialist – Delta School of Business

Office Information Systems – Computer Learning Center