C Daniel

OBJECTIVE: To obtain a part-time evening position in Customer Service Accomplished Revenue Officer with over 15 years of experience in tax compliance and collections, complemented by an additional 6 years as a Management & Program Assistant. Proven expertise in customer service, analyzing financial data, enforcing tax regulations, and enhancing operational efficiency within federal guidelines. Recognized for exceptional leadership, strategic problem-solving, and a steadfast commitment to public service.

Selling Flex Associate - Belk Department Store - 4325 Glenwood Ave., Raleigh NC 27612-4532

(2025)

• Assist customers in making in store and online purchases
• Assist customers in obtaining Belk store credit card
• Assist customers in using Belk.com on their mobile phones.

Revenue Officer - Department of the Treasury - Internal Revenue Service - 7751 Brier Creek Pkwy, Suite 108 Raleigh, NC 27617

(2024)

Full–time employee; GS 12

• Educate taxpayers on their rights and responsibilities while collecting delinquent taxes and securing unfiled tax returns in accordance with Internal Revenue Code procedures.
• Exercise independent judgment to determine appropriate enforcement actions necessary to achieve full taxpayer compliance, including verifying the accuracy of assessed liabilities and initiating administrative or judicial actions when warranted.
• Conduct in-person interviews and field visits with taxpayers and their representatives at business locations or offices to assess assets, determine collection potential, and identify potential economic hardship.
• Analyze complex financial documents, including Collection Information Statements, and utilize internal and external data sources to develop effective resolution strategies tailored to each case.
• Perform in-depth research in cases involving non-responsive taxpayers by reviewing state and local records, previously filed tax returns, and other available data to locate distrainable assets and income sources.
• Provide ongoing technical guidance and mentorship to lower-graded Revenue Officers through one-on-one support and formal presentations during monthly team meetings.
• Served as an instructor for the FY 2024 Continuing Professional Education (CPE) session held in Jacksonville, FL.
• Delivered instruction at the FY 2025 New Hire Workshop, contributing to the onboarding and development of new Revenue Officers.
• Collaborate effectively with peers across the group, POD, and other operating divisions to support organizational goals and case outcomes.
• Actively engage in identifying and resolving group-level challenges, contributing to overall team effectiveness and morale.

Revenue Officer - Department of the Treasury - Internal Revenue Service - 1750 Forest Drive, Suite 110 Annapolis MD 21401-4211

(2018-11 - 2024-09)

Full-time employee; GS 12

• Educate taxpayers on their rights and responsibilities while enforcing delinquent tax collections and securing unfiled tax returns, ensuring compliance with Internal Revenue Code procedures.
• Independently assess and determine the necessary actions to bring taxpayers into full compliance, verifying the accuracy of assessed liabilities and initiating administrative or judicial enforcement actions when required.
• Engaged in extensive face-to-face interactions with taxpayers and their representatives at business locations and offices to assess financial hardship and view assets for potential collection.
• Analyze financial documents submitted by taxpayers, including Collection Information Statements, and utilize both internal and external data sources to facilitate efficient case resolution.
• Conduct thorough research on non-responsive taxpayers by reviewing state and local government records, as well as tax returns, to locate distrainable assets and income sources.
• Provided technical guidance and mentorship to lower-graded Revenue Officers through one-on-one interactions and presentations during monthly team meetings, fostering skill development and performance improvement.
• Collaborated with Advisory and Counsel to successfully prepare an Injunctive Relief Suit, which was accepted by the Department of Justice (DOJ) for a pyramiding taxpayer after exhausting administrative remedies; included issuing summons for bank and financial records and sending Letter 903.
• Managed and executed a Suit to Reduce Assessments to Judgment and a Suit to Foreclose on the Federal Tax Lien for a pyramiding taxpayer, ensuring full compliance and recovery of tax liabilities.
• Initiated and completed a successful Fraud Referral, which Criminal Investigation accepted for further review and action.
• Completed the Leaders of Tomorrow program and participated in a two-week acting detail as a Group Manager, handling all frontline managerial tasks and receiving positive feedback on performance.
• Completed a 120-day Acting Group Manager assignment, overseeing all team functions and fulfilling the responsibilities of a frontline manager with exemplary results.
• Selected as a team member for the disbanded Field Collection (FC) and Specialty Collection Insolvency (SCI) collaboration team in the Central Area, focusing on developing cross-functional training, outreach, and handling shared cases involving bankruptcy issues.
• Instructed two New Hire Revenue Officer training workshops.
• Served as the On-the-Job Instructor (OJI) for four new hires, all of whom successfully met performance expectations.
• Part of the extended Central Area OJI team, providing support to new Revenue Officers and assisting with their ongoing training needs.
• Appointed as the Central Area Subject Matter Expert (SME) for the e-Approval system.
• Delivered a Continuing Professional Education (CPE) course in 2019 to enhance team knowledge and system proficiency.
• Selected as a Saba Meeting Event Manager, organizing and managing key events for professional development and cross-departmental collaboration.

Acting Supervisory Revenue Officer - Department of the Treasury – Internal Revenue Service

(2022-12 - 2023-03)

Full-time employee; IR-5

• Completed a 120-day Acting Detail as Acting Manager for Baltimore Group 15, overseeing a team of Revenue Officers in the case collection process.
• Led and managed a team of employees, assigning cases, monitoring case progress, and ensuring timely resolution in compliance with agency guidelines.
• Generated and analyzed key reports, including End of Month (EOM) reports, Inventory reports, and ASED and CSED reports, to track case status and ensure accurate case management.
• Assigned cases to Revenue Officers, ensuring an appropriate distribution of workload and maintaining inventory balance across the team.
• Conducted EQRS (Employee Quality Review System) evaluations and performed time utilization reviews, providing constructive feedback and ensuring effective performance management.
• Prepared and delivered Monthly Briefings to the Territory Manager, summarizing team performance, case progress, and key operational challenges.
• Managed the preparation of Day After memorandums to address case-specific issues, enhance team efficiency, and maintain compliance with IRS policies and procedures.

Revenue Officer - Department of the Treasury - Internal Revenue Service - 4041 Central Ave, Phoenix, AZ 85012-3330

(2014-10 - 2018-11)

Full-time employee; GS 12

• Educate taxpayers on their rights and responsibilities while enforcing delinquent tax collections and securing unfiled tax returns, ensuring compliance with Internal Revenue Code procedures.
• Independently assess and determine the necessary actions to bring taxpayers into full compliance, verifying the accuracy of assessed liabilities and initiating administrative or judicial enforcement actions when required.
• Engaged in extensive face-to-face interactions with taxpayers and their representatives at business locations and offices to assess financial hardship and view assets for potential collection.
• Analyze financial documents submitted by taxpayers, including Collection Information Statements, and utilize both internal and external data sources to facilitate efficient case resolution.
• Conduct thorough research on non-responsive taxpayers by reviewing state and local government records, as well as tax returns, to locate distrainable assets and income sources.
• Provided technical guidance and mentorship to lower-graded Revenue Officers through one-on-one interactions and presentations during monthly team meetings, fostering skill development and performance improvement.
• Approved issuance of a Nominee and Transferee Notice of Federal Tax Lien on a taxpayer attempting to evade lien enforcement by transferring property to a third party under frivolous arguments.
• Initiated and completed a successful Fraud Referral.

Revenue Officer - Department of the Treasury - Internal Revenue Service - 1500 Leestown Rd, Lexington, KY 40511-2044

(2008-08 - 2014-10)

Full–time employee; GS 5 thru GS 11

• Educate taxpayers on their rights and responsibilities while enforcing delinquent tax collections and securing unfiled tax returns, ensuring compliance with Internal Revenue Code procedures.
• Independently assess and determine the necessary actions to bring taxpayers into full compliance, verifying the accuracy of assessed liabilities and initiating administrative or judicial enforcement actions when required.
• Engaged in extensive face-to-face interactions with taxpayers and their representatives at business locations and offices to assess financial hardship and view assets for potential collection.
• Analyze financial documents submitted by taxpayers, including Collection Information Statements, and utilize both internal and external data sou