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Multi-talented proffessional with experience designing and managing community programs that boosted participant enrollment and increased accessibility. Leads stakeholder engagement, grant writing, and budget monitoring to sustain participation and compliance across initiatives. Aims to scale community workforce and youth development offerings through evidence-based program design.

PROGRAM SPECIALIST at City of Philadelphia, Office of Community Empowerment & Opportunity (2023-12 – 2025-06)

• Assisted with program management, contract monitoring, and program design
• Conducted regular outreach with the client, stakeholders, and local organizations
• Shaped the programmatic service model through extensive research using internal and external data methods
• Developed retention strategies to increase and maintain client participation and satisfaction
• Assured program compliance with contractual agreements via budget and goal monitoring
• Cultivated relationships among the Community of Practice, local, and non-local entities
• Collaborated with cross-functional teams to gather relevant data and project details
• Developed compelling grant proposals using advanced storytelling and writing techniques
• Hosted and supported events relevant to programming
• Compiled monthly performance reports from case management databases to inform funding decisions
• Drafted clear program FAQs and handbooks that improved participant comprehension of service steps
• Mapped participant referral pathways and removed duplicate steps to simplify access to services
• Reviewed contractor invoices against deliverables and flagged discrepancies to protect program budgets
• Designed intake forms in Qualtrics and reduced administrative processing time for client referrals
• Trained frontline staff on documentation standards and improved consistency of client records across sites

PROGRAM MANAGER at Zhang Sab (2023-07 – 2023-12)

• Oversaw all phases of the program development lifecycle to ensure strict adherence to defined project requirements
• Assured program compliance with contractual agreements
• Cultivated relationships with local organizations to expand and maintain partnerships
• Collaborated with multidisciplinary teams to ensure contractual obligations and relationship building
• Successfully onboarded, trained, and led teams of 10+ individuals
• Created and monitored budgets, schedules, policies, and learning plans to guarantee seamless program functioning
• Promoted the program via email, social media marketing and other forms of advertisement
• Successfully enrolled over 80+ youth between the ages 5-13 into the program, exceeding enrollment expectations by 20%
• Increased program accessibility by 28%

WORK READY ENROLLMENT COORDINATOR at Leufest Center for Community Workforce Partnership (2021-12 – 2022-09)

• Successfully enrolled and onboarded 70+ individuals
• Upheld program compliance with all specified technical and functional requirements
• Created and taught weekly lessons centered around career readiness, life goals, and professionalism
• Ensured program execution by coordinating site visits, schedules, job placements, and trainings
• Managed program data in multiple platforms
• Led organizational and participant weekly meetings
• Coordinated preparation and presentation of 60+ individualized projects
• Verified and logged employee hours through PYNDEX payroll system
• Successful creation and implementation of educational materials and plans

BACHELOR OF ENGLISH AND SOCIAL WORK in English and Social Work – Cabrini University

MASTER'S OF SOCIAL WORK in Social Work – Temple University

HUMAN SERVICES MANAGEMENT CERTIFICATE in Human Services Management – Temple University