Patient Connection Center - Piedmont Healthcare - Atlanta, Ga
(2025-02)
- Scheduled moderately complex imaging tests with patients and/or medical facilities.
- Provide compassion and empathy while maintaining a professional attitude.
- Work with coworkers to complete calls or tasks efficiently.
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
- Respond quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Collaborate with departmental leaders to establish organizational goals, strategic plans, and objectives.
FRONT OFFICE COORDINATOR - Piedmont Healthcare Hawthorne Medical - Watkinsville, Ga
(2022-10 - 2025-02)
- Managed front office employees and maintained front office operations including scheduling appointments and greeting clients.
- Assisted with administrative tasks such as filing, data entry, and managing phone calls.
- Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.
- Handled billing inquiries and discrepancies efficiently.
- Verifying insurance through various websites or by phone to get plan information and benefits.
- Handled all insurance referrals promptly with correct diagnosis codes and referral information for approval.
- Worked collaboratively with team members to ensure efficient office workflow.
- Maintaining a HIPPA compliant work environment.
- Assisted in organizing and maintaining office supplies and inventory.
- Prepared reports and presentations for management meetings.
- Resolved billing discrepancies and patient inquiries in a professional and efficient manner.
- Collaborated with healthcare providers to improve coding accuracy and reimbursement.
- Utilized electronic health records software to track patient billing information.
- Managed accounts receivable and communicated with patients regarding payment options.
- Analyzed and reviewed insurance policies for accuracy and compliance.
- Provided customer service and support for insurance policyholders.
- Managed front desk operations, including answering phones, scheduling appointments, and greeting clients.
- Demonstrated excellent communication and interpersonal skills in all interactions with patients and team members.
- Maintained and updated HIPAA policies and procedures.
- Collaborated with IT department to secure sensitive patient information.
- Verified patient information and insurance coverage.
- Communicated with insurance companies to verify coverage.
- Updated patient records with billing information.
- Handled patient inquiries regarding billing issues.
- Utilized scheduling software to coordinate and book appointments for patients undergoing diagnostic testing.
- Collaborated with multidisciplinary team members to ensure timely and accurate scheduling of diagnostic tests.
- Managed patient records and maintained confidentiality of sensitive medical information.
- Provided exceptional customer service by addressing patient inquiries and concerns regarding diagnostic testing, appointments and billing inquiries.
- Collaborated with medical staff to coordinate patient care and provide necessary support.
- Managed patient check-in and check-out processes at a busy medical clinic while maintaining a warm and friendly environment.
- Scheduled appointments and maintained electronic medical records in compliance with HIPAA regulations.
- Assisted in verifying insurance coverage and handling billing inquiries.
- Responded to incoming phone calls and directed inquiries to appropriate staff members.
- Prepared and organized patient charts for daily appointments.
- Managed and coded diagnosis and procedure data using ICD-9 codes in a healthcare setting.
- Collaborated with healthcare providers to clarify documentation and improve coding accuracy.
- Interpreted medical charts and reports to assign appropriate ICD-9 codes.
FRONT OFFICE ASSISTANT - Piedmont Heart Institute - Athens, Ga
(2019-02 - 2020-10)
- Performed data entry and maintained accurate patient information in medical records systems.
- Ensured compliance with all relevant laws and regulations regarding patient confidentiality and record-keeping.
- Processed release of information requests and ensured timely delivery of medical records to authorized individuals.
- Managed patient appointments and scheduling in a fast-paced medical clinic setting.
- Assisted with insurance verification and billing processes.
- Welcomed and checked in patients, providing exceptional customer service.
- Supported medical staff with administrative tasks such as filing and data entry.
- Excellent communication skills with patients, families, and healthcare providers.
- Proficiently handled multi-line phone system, taking messages and transferring calls.
- Maintained patient records and files, ensuring accuracy and confidentiality.
MEDICAL RECEPTIONIST - Lawrenceville Pediatrics - Lawrenceville, Ga
(2004-10 - 2017-11)
MEDICAL RECEPTIONIST - Snellville Pediatrics - Snellville, Ga
(2002-03 - 2004-10)
