C. Thornton

Results-driven Operations Specialist and Executive Partner with extensive expertise in optimizing organizational velocity, driving cross-functional project alignment, and serving as a high-level corporate proxy. Proven track record of managing strategic accounts yielding $24M in annual revenue, spearheading global operational initiatives across complex environments, and executing meticulous compliance frameworks. Adept at translating executive vision into scalable workflows, establishing robust SOPs, managing large-scale budgets, and leading comprehensive risk management and compliance initiatives.

Executive Office Administrator, Senior Specialist - American Institute of Physics

(2025-07)

• Direct daily corporate operations for the Home Team, implementing process improvements that significantly enhance agility, team autonomy, and operational velocity.
• Provide autonomous, high-level strategic support to senior executives, seamlessly managing complex multi-market calendars and preparing critical briefing materials.
• Oversee complex financial processes, including rigorous budget administration and strategic vendor procurement, to optimize organizational resource allocation.
• Act as the primary liaison between cross-functional business units, ensuring project roadmaps align tightly with core business objectives and corporate governance.
• Spearhead the end-to-end logistics for high-stakes executive meetings and international corporate events, guaranteeing flawless operational execution.
• Develop and execute comprehensive Standard Operating Procedures (SOPs), achieving full regulatory and internal policy compliance across all programs.
• Facilitate onboarding frameworks for incoming senior leadership and new hires, accelerating team alignment and immediate operational productivity.

Executive Assistant to President & Vice President - RE Tech Advisors

(2024-02 - 2025-07)

• Delivered high-level strategic support to the President, Vice President, and Board of Directors, consistently achieving 98% meeting satisfaction and 90% preparation accuracy metrics.
• Enhanced data hygiene and reporting accuracy by 15% quarterly, delivering precise analytics to support critical C-suite and executive decision-making.
• Ensured absolute compliance by processing complex internal and external requests with a 98% accuracy threshold.
• Drafted high-level corporate correspondence, coordinated complex multi-destination travel itineraries, and meticulously tracked board-level action items to guarantee timely completion.

Executive Assistant & Office Administrator - APG (501(c)(3))

(2022-06 - 2024-02)

• Oversaw centralized office operations and organizational budgets, driving an immediate 10% reduction in overhead costs through optimized vendor management.
• Ensured 100% audit success and financial compliance across all administrative workflows through meticulous record-keeping and procedural rigor.
• Optimized administrative systems and database frameworks, boosting overall internal workflow efficiency metrics by 15%.
• Provided dedicated high-level operational support to the CEO, Board, and Federal Policy team, facilitating seamless multi-stakeholder collaboration.

DEI Advisory Board Global Chair (Leadership Appointment) - BSI Group America, Inc.

(2021-07 - 2022-10)

• Led global diversity policy enhancements for over 10,000 employees spanning 126 countries, directing a high-performing international governing board.
• Analyzed complex global recruitment, headcount, and retention metrics to formulate data-driven strategic recommendations for executive leadership.
• Designed and implemented comprehensive global corporate training programs in partnership with Learning & Development teams, scaling internal structures to match operational goals.
• Oversaw corporate project roadmaps to ensure total legal compliance, strict ethical integrity, and cost-effective initiative execution.

Executive Assistant & Global Operations Analyst - BSI Group America, Inc.

(2015-02 - 2022-10)

• COO Proxy: Selected to handle sensitive operations and high-stakes executive matters as proxy to the Chief Operating Officer, improving overall operational performance metrics by 10%.
• Revenue & Strategy: Directly managed a high-value portfolio of strategic corporate accounts, generating $24M in annual revenue and driving a 10% increase in baseline profitability.
• Implemented systems analysis and automated data solutions that improved overall processing efficiency by 20% and slashed turnaround times by 25%.
• Executed complex procurement contracts and corporate vendor agreements, cutting contract processing time by 15% and operational costs by 5%.
• Fostered organizational agility and team autonomy through strategic task delegation, boosting cross-functional productivity by 20%.
• Managed sophisticated C-level calendar systems with 95% efficiency, maintaining absolute confidentiality and compliance protocols.

Executive Certificate - Diversity, Equity, and Inclusion

Professional Certificate - Digital Filmmaking