C Vanitha

Virtual Relationship Manager with experience in remote customer engagement, relationship management, and service support. Strong ability to handle customer lifecycle activities including onboarding, query resolution, retention, and digital platform guidance. Adept at maintaining long-term client relationships while meeting service quality and business targets.

Customer Relationship Executive at Suraj & Co

• Served as the primary virtual point of contact for customers, ensuring consistent communication and relationship continuity.
• Handled customer queries, service requests, and complaints through remote channels with focus on timely resolution.
• Supported customers in account-related services, onboarding processes, and documentation requirements.
• Guided customers on effective usage of digital platforms and online services.
• Proactively followed up with customers to ensure satisfaction and improve retention.
• Maintained accurate customer records and ensured service delivery aligned with organizational standards.

M.Sc. in Mathematics – Jawaharlal Nehru College for Women, Thiruvalluvar University (2022)

B.Sc. in Mathematics – Jawaharlal Nehru College for Women, Thiruvalluvar University (2020)

HSC – Government Girls Higher Secondary School, Thiyagadurugam (2017)

SSLC – Government Girls Higher Secondary School, Thiyagadurugam (2015)