Cabangani Nkala

Experienced Senior Fine Dining Waiter with over 12 years of experience delivering exceptional customer service in high-end restaurants and hospitality venues. Proven ability to provide professional table service, build strong guest relationships, recommend food and wine pairings, and ensure memorable dining experiences. Experienced in supervising front-of-house teams and restaurant operations, with a strong background in leadership, staff training, and customer satisfaction.

Reliable, well-presented, and committed to maintaining the highest standards of hospitality.

Restaurant Manager at Uluju Lifestyle Cafe (2023-01 – Present)

• Oversee the daily operations of the restaurant to ensure efficient service.
• Lead, supervise, and motivate front-of-house and bar staff.
• Recruit, train, schedule and evaluate employees
• Ensure excellent customer service and resolve guest complaints professionally.
• Monitor food and beverage quality to maintain company standards.
• Manage stock levels, place orders, and control inventory.
• Prepare staff rosters and manage labour costs.
• Handle cash management, daily banking, and end-of-day reconciliations.
• Monitor sales performance and implement strategies to increase revenue.
• Ensure compliance with food safety, health, and hygiene regulations.
• Coordinate with the kitchen to ensure smooth service during busy periods.
• Conduct staff meetings and provide ongoing coaching and performance feedback.
• Manage opening and closing procedures and ensure the restaurant is secure.
• Prepare daily, weekly, and monthly operational reports for senior management.

Front of House Manager at Homeground Restaurant (2018-01 – 2022-02)

• Supervised daily front-of-house operations.
• Ensured excellent customer service and smooth restaurant service.
• Trained and mentored waitstaff.
• Managed reservations and customer enquiries.
• Resolved customer complaints effectively.
• Assisted with stock control and staff scheduling.

Fine Dining Waiter at News Cafe Rosebank (2014-01 – 2017-12)

• Delivered professional fine dining table service.
• Took food and beverage orders accurately.
• Recommended menu items and beverages.
• Served food and drinks according to restaurant standards.
• Processed payments using POS systems.
• Prepared dining areas before and after service.
• Maintained cleanliness and presentation of the restaurant.

Waiter at News Cafe Gold Reef Casino (2010-02 – 2014-07)

• Provided exceptional food and beverage service.
• Built strong relationships with guests.
• Maintained high standards of customer service.
• Assisted with opening and closing duties.
• Worked efficiently during busy service periods.

GCE Ordinary Level