HR Assistant, GS 7-2 at USAREC HQ, Health Services Division Liaison (2024-03 – Present)
Serves in a dual-role capacity as the USAREC, Liaison, HR Assistant (Packet Quality Control Technician) for the Medical Recruiting Brigade, Health Services Division (HSD) while simultaneously supporting the HRC Accessions Team, Reserves Personnel Management Division (RPMD), HSD.
- Executed policies and procedures for AMEDD Direct Accessions order production for both Regular Army and Army Reserve using the Automated Orders Resource System (AORS).
- Managed and monitored team workflow through a centralized email inbox; assign, track, and ensure timely completion of tasks across the team.
- Review military personnel records and supporting documentation to validate accuracy, completeness, and regulatory compliance; resolve discrepancies in coordination with stakeholders.
- Processed personnel actions including appointment memorandums, Requests for Orders (RFO's) prior service rehires via IPPS-A, and Inter-Service Physician Assistant Program (IPAP) orders.
- Provided professional customer service by responding to internal and external inquiries via email and phone within 48 hours, ensuring clear and accurate communication.
- Consistently meet suspense requirements by completing tasks within 10 days with less than 5% error rate, demonstrating strong attention to detail and accountability.
- Assisted the Team Chief in coordinating and resolving complex working groups, including MDSSP or STRAP, IPAP, USAREC Accessions, and IPPS-A Tier II Execution.
- Developed and implemented 10+ specialized job aids for AMEDD Accessions processes, significantly improving efficiency and reducing errors up to 98% through standardization and benchmarking best practices.
- Cross trained with GS-6/GS-7 team members to maintain proficiency in both Reserve (IPPS-A) and Active Duty (AORS) personnel actions.
- Trained newly hired personnel on Active-Duty legacy order creation with AORS, improving onboarding and operational readiness.
- Participated in division level meetings to gain operational insight and contribute to team alignment and professional development.
- Provide analysis and disposition of suspense actions while maintaining alignment with leadership intent and organizational priorities.
- Ensure compliance with Department of the Army (DA) regulations, USAREC policies, and directives while maintaining accountability and confidentiality of sensitive personnel information in compliance with Privacy Act and DoD standards.
- Conduct daily quality control (QC) reviews to verify completeness, accuracy, and compliance of all personnel action packets prior to submission to higher headquarters for the Regular Army, Army Reserve, and Army National Guard appointments within the Army Medical Department (AMEDD).
- Utilize multiple automated HR systems to input, update, track, and retrieve personnel and organizational data with a high degree of accuracy.
- Support high-priority and backlogged actions in the direction of the HR Specialist or Team Chief, ensuring mission continuity.
- Input, update, and manage applicant data in automated HR systems and electronic databases, ensuring data accuracy and integrity.
- Upload, organize, and maintain required supporting documentation in accordance with records management and audit readiness standards.
- Ensure all required documents are included in application packets prior to forwarding, reducing return rates and improving processing efficiency.
- Provide customer service support by advising applicants and field personnel on application requirements, processing timeliness, and status updates.
HR Assistant, GS-6-2 at USAREC HQ, Health Services Division Liaison (2022-06 – 2024-03)
- Served as the manager and maintained the CHE (Continuing Health Education) program.
- Assisted in monitoring the ROTC (Reserve Officers Training Corps) Education Delay roster along with HPSP (Health Professional Scholarship Program) and FAP (Financial Assistance Program) participants to ensure all annual periodic health assessments are up to date.
- Interpreted and applied regulations and procedures to provide advice and solve specific problems.
- Maintained permanent and temporary records using various automated systems.
- Communicated with service members via phone, email, and Teams Messenger to maintain application packets and statuses via Excel/Microsoft Word/Outlook.
- Ensured the completion and eligibility of all required forms with zero errors.
- Reviewed hundreds of CHE applications per fiscal year and provided soldiers with CHE the proper regulations and policies.
- Maintained application packets and status via Excel/Microsoft Word/Outlook.
- Processed and published over 100 CHE orders for the entire FY23 on time. Assisted with updates/edits of the CHE SOP, Policy, and Checklist.
- Assisted with accessioning new Health Professional Scholarship recipients into the Army Reserve database.
- Managed an average of 500 personnel records and requests for orders annually.
- Collected and processed a plethora of Form(s) DA 5960's along with COVID-19 vaccines to MEDPROS.
