Caitlin Sumners

Detail-oriented and dependable administrative professional with over 12 years of progressive experience in office management, front desk operations, customer service, billing, scheduling, and childcare administration. Proven ability to manage high-volume administrative tasks while maintaining accuracy, professionalism, and strong client relationships. Experienced in leadership roles, confidential record handling, and supporting daily business operations in fast-paced environments.

Director at Boardwalk Private Preschool (2024-06 – Present)

• Direct and oversee daily operations of a private preschool, ensuring smooth administrative and classroom functionality.
• Manage student enrollment, waitlists, scheduling, and tuition records with accuracy and confidentiality.
• Conduct tours for prospective families and serve as primary point of contact for parent communication.
• Maintain student files, licensing documentation, and compliance records.
• Administer ProCare and Brightwheel systems for attendance, billing, and communication.
• Coordinate curriculum schedules and support teaching staff as needed.
• Prepare daily meals while ensuring dietary and safety standards are met.

Office Manager at Military Plumbing (2023-12 – 2024-06)

• Managed front office operations including phones, scheduling, dispatch, and customer inquiries.
• Processed invoices, payroll, and service documentation with accuracy.
• Utilized ServiceTitan to coordinate technician schedules and track job completion.
• Maintained organized digital and physical filing systems.

Office Assistant at Woodbridge Montessori Academy (2023-03 – 2023-12)

• Handled tuition billing, payment tracking, and parent account inquiries.
• Answered multi-line phones and greeted parents and visitors professionally.
• Maintained student records and assisted with administrative reporting.
• Provided classroom support and assisted during field trips and events.

Office Assistant at Quality Septic (2022-10 – 2023-03)

• Performed billing, dispatch coordination, and customer contract management.
• Entered and maintained accurate customer and service data using Housecall Pro.
• Answered phones and provided timely customer support.

Teacher at Children's Lighthouse Learning Center (2020-01 – 2022-10)

• Provided a safe, structured, and nurturing learning environment for children of various ages.
• Maintained consistent communication with parents regarding student progress.

High School Diploma – Wylie East High School