Caitlyn Greene

Competent, personable hospitality professional with experience in front desk operations, reservations, event coordination, and guest services in high-end hospitality environments. Skilled at creating personalized guest experiences through attentive communication, genuine service, and an ability to anticipate needs before they arise. Known for a warm, polished approach, strong attention to detail, and the ability to stay composed while managing multiple priorities and unexpected requests.

Passionate about creating memorable experiences, building meaningful guest connections, and ensuring every guest feels genuinely welcomed, valued, and at home.

Front Desk Agent/Event Assistant at Theater On The Lake (2026-04 – Present)

• Welcomed and checked in guests with warmth and professionalism, creating a personalized first impression and comfortable arrival experience for their reservation.
• Collaborated with servers, managers, kitchen staff, and event teams to anticipate guest needs and resolve requests efficiently while answering phones, booking reservations, and serving as a liaison between front- and back-of-house operations.
• Anticipated guest needs in a fast-paced environment while providing thoughtful accommodations to create a smooth, personable experience.
• Built genuine guest relationships through attentive communication, personable service, and a calm, professional, solution-oriented approach.

Wedding Coordinator at Christine Janda Design and Events (2026-04 – Present)

• Served as the liaison and point of contact for clients, wedding parties, vendors, and venue teams. Ensured clear communication and seamless coordination.
• Anticipated client and guest needs proactively, addressing requests and resolving unexpected issues with professionalism, discretion, and grace.
• Managed detailed timelines, event schedules, private assets, venue compliance, and guest information.
• Coordinated closely with catering, floral, entertainment, transportation, venue, and service team to ensure all aspects of the guest experience were executed according to plan.

Front Desk Agent/Server at The Nest Rooftop Bar (Thompson Hyatt Regency) (2023-06 – 2023-10)

• Welcomed and assisted 600+ guests while coordinating reservations, seating, walk-ins, accommodating VIP guests, and facilitating special-event guest arrivals.
• Collaborated with front- and back-of-house teams to provide smooth, table-side service in a high-volume, upscale environment.
• Served as a cash handler for special events, walking guests through options and price points while maintaining an exclusive experience.
• Adapted quickly to changing guest requests while maintaining composure, urgency, and attention to detail, consistently representing Hyatt hospitality standards.

– Grand Valley State University (2021-01 – 2022-01)

High School Diploma – Gull Lake High School (2017-01 – 2021-01)