Calinda Peters

Seeking a challenging and rewarding position within a successful business environment that enhances the organization success. Diligent and skilled professional, strong written and oral communication skills, excellent management and administration knowledge, strong skills in various fields/departments throughout call center environments. Highly motivated for growth within a successful company with secured loyalty and stability

Account Manager- Verification Specialist at Rapp-Collins-Holdings (2018-01 – Present)

• Verify customer accounts for Citibank clients
• update customer account, reactivate customers account.
• Helping customer account to remain in good standing.
• Take payments via credit card check by phone. verify customer info
• Minor collections.
• Consistent top performer excelling in incentive programs and bonus

Customer Care Account Manager at Transcom Global Communications (2016-04 – 2017-10)

• Technical Support
• Navigating through multiple screens to complete customer transactions
• Inbound calls accepting payments
• Installation appointments Set up tech routes
• Upsell television bundle packages internet phone cable

Account Manager at Alorica (2014-06 – 2015-11)

• APR Financing for Citi Bank.
• Navigating through multiple screens to complete applications.
• Inbound calls speaking with customers reviewing APR Financing also new Citi Bank customers care completing application processing.

Head Resident Leader at Educare Corporation Inc (2009-10 – 2010-12)

• Manage patient diet make breakfast lunch dinner also feed patients create meal schedule for all patients in home
• Pick up drop off patients for all doctor appointments follow medication schedule give medication to all patients at scheduled times.
• Schedule pickup and drop off times for all patients at work center.
• Assist patients with shopping and outside activities.
• Check vital signs bath shower change clothing take care and dress any scars or open wounds etc.

Customer Service Rep at West Corporation (2000-01 – 2003-04)

• Answer infomercial line take orders for inbound calls for multiple products
• Process payments verify address give tracking number and delivery time and date.
• Display a kind and courteous attitude be discrete when placing orders.
• Adhere to attendance policy.

– Cornerstone Christian High School (2005)

Nursing Medical assistant – S.A.C San Community College (2000)

Business administration Program – Penn-Fosters (2026)