Customer relation manager / Sales Manager - Ourisman Chevrolet - Marlow Heights, Maryland
(2020-01 - 2023-10)
- Closed tough sales by being proactive, cold calling potential customers, negotiating prices across local network of dealerships, compiling/ completing purchase contracts and delivering vetted financial documents to underwriting team for final approval.
- Recognized as salesman of the month over 6 times during tenure for exceptional sale performance.
- Qualified buyers by matching requirements and interests to various car or truck models and presented multiple finance options tailored to the customer's financial profile.
- Developed tools to track personal sales opportunities, potential deals, and finished contracts using Excel.
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Scheduled prospective customer appointments to direct sales traffic to dealership.
- Investigated and resolved grievances from existing and prospective customers and forwarded unresolved complaints to designated departments for additional investigation.
Assistant Manager - Applebee's - Woodbridge, Virginia
(2019-08 - 2020-01)
- Lead and motivated a team of employees to ensure that all guests received exceptional service.
- Ensured compliance with company policies, procedures, and standards in the restaurant.
- Ordered kitchen utensils and equipment as needed per report data.
- Managed staff contracts and payroll
- Supervised and trained restaurant staff
- Scheduled shifts and assigned tables to staff on shift.
- Balanced cash register in prep for bank deposits
- Addressed customers' complaints and queries in a courteous and professional manner.
Customer Service Representative - Effen Vodka - Washington, DC
(2018-08 - 2019-08)
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Teaching Assistant - Spaulding Elementary School - Durham, NC
(2015-09 - 2016-06)
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with supervision and care of a group of 30 children.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported classroom activities, tutoring, and reviewing work.
Personal Trainer - Fly & Fit - Durham, NC
(2012-03 - 2013-03)
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardiovascular exercise and stretching.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
