Calvin Nguyen

IT Support and Computer Repair Technician with hands-on experience diagnosing and resolving hardware, software, printer, peripheral, and network issues in Windows environments. Skilled in technical troubleshooting, break/fix support, desktop and laptop repair, hardware installation and replacement, SSD/HDD reimaging, remote desktop support, and end-user assistance. Experienced with Microsoft 365, TCP/IP, DNS, DHCP, network troubleshooting, and IT infrastructure support.

Strong customer service and communication skills with the ability to diagnose technical issues, explain solutions clearly, and resolve problems efficiently.

Associate

Degree in Computer Information Systems with an Information Security Professional Certificate and Google Cybersecurity Certificate.

COMPUTER BREAK/FIX TECHNICIAN - Tech Guy On the Go

(2026-03)

• Diagnose and resolve Windows hardware, software, printer, peripheral, and network issues to restore equipment functionality and minimize downtime.
• Perform break/fix repairs on laptops, desktop computers, printers, and related IT equipment.
• Install, configure, maintain, and replace computer hardware, software, and peripherals.
• Perform laptop and printer warranty part replacements according to service and repair requirements.
• Provide technical support and end-user assistance for a variety of IT-related issues.
• Provide remote technical support by connecting to end-user systems, diagnosing hardware and software issues, guiding users through troubleshooting steps, and resolving technical problems while minimizing downtime.
• Troubleshoot TCP/IP connectivity and common DNS and DHCP-related network issues.
• Perform Windows system imaging and reimaging on computers with SSD and HDD storage to restore, configure, and prepare devices for deployment.
• Troubleshoot hardware and software issues involving SSDs, HDDs, Windows operating systems, and computer configurations.
• Support Microsoft 365 users and troubleshoot common software and productivity issues.
• Support and maintain IT infrastructure, including servers, networks, and firewalls.
• Analyze technical issues, identify root causes, and implement efficient solutions.
• Collaborate with team members to troubleshoot and resolve complex technical issues.
• Document and update IT procedures and technical processes to support consistent service delivery.
• Communicate technical information clearly to customers and end users while delivering professional customer support.
• Provide technical support for mobile devices, including iOS and Android platforms.

PERSON IN CHARGE / RECEIVER / FROZEN LEAD - Haggen - Bellingham, WA

(2020-03 - 2026-03)

• Led daily operations and coordinated multiple departments in a fast-paced, customer-focused environment.
• Identified and resolved operational issues involving inventory discrepancies, order delays, equipment malfunctions, and fulfillment challenges.
• Trained and coached employees on procedures, customer service, safety protocols, and operational processes.
• Supervised staff, prioritized competing tasks, and ensured responsibilities were completed accurately and efficiently.
• Resolved customer issues and complaints using strong communication, active listening, and problem-solving skills.
• Coordinated with internal departments and external vendors to resolve issues and maintain efficient operations.
• Monitored inventory, conducted inventory counts, and maintained accurate stock levels and records.

WAREHOUSE SUPERVISOR / TEAM LEAD - TC Trading Company - Blaine, WA

(2017-05 - 2018-10)

• Supervised warehouse operations and directed employees responsible for picking, packing, and inventory control.
• Trained employees on procedures, safety protocols, operational processes, and new technologies.
• Monitored employee performance, provided feedback, and addressed operational issues.
• Managed inventory levels, stock rotation, cycle counts, and inventory accuracy.
• Prioritized daily tasks and coordinated team activities to meet deadlines and performance targets.

Associate Degree - Computer Information Systems - Whatcom Community College (2021-03)