Cambria Bethel

Customer-focused professional with 9+ years of experience delivering high-touch service in fast-paced, people-facing environments. Known for building instant rapport, diffusing concerns with empathy, and guiding customers confidently toward solutions they feel good about. Currently serving as a Surgical Coordinator in a high-volume plastic surgery practice, where trust, discretion, and clear communication are essential.

Consistently recognized for professionalism, approachability, and the ability to make customers feel heard, supported, and confident in their decisions.

Surgical Coordinator - Plastic Surgery Practice

(2025-01)

• Serve as a primary point of contact for patients, guiding them through consultations, evaluations, and next steps with clarity and reassurance.
• Build trust quickly by explaining procedures, timelines, and expectations in an approachable, easy-to-understand manner.
• Coordinate scheduling, documentation, and invoicing while maintaining discretion and professionalism.
• Address patient concerns promptly, helping them feel confident, supported, and prepared to move forward.
• Collaborate closely with surgeons, billing, and clinical staff to ensure a seamless patient experience.

Account Manager (B2B Sales) - ScS

(2024-04)

• Manage ongoing relationships with business clients, ensuring consistent service and proactive support.
• Identify customer needs and recommend solutions that improve satisfaction and retention.
• Maintain organized records and follow-ups using CRM tools to ensure no client is overlooked.

Inside Sales Specialist - Verizon

(2022-01 - 2024-08)

• Delivered customer-first support in a high-volume sales environment, balancing efficiency with personalized service.
• Helped customers navigate products, plans, and billing with patience and clarity.
• Recognized for strong communication skills and the ability to turn concerns into positive outcomes.
• Consistently met performance expectations while maintaining high customer satisfaction.

Customer Success Manager - Claire's

(2017-10 - 2022-01)

• Provided daily customer support in a retail environment, resolving issues and ensuring positive experiences.
• Trained and supported team members to deliver consistent, friendly service.
• Built loyal customer relationships through reliability, warmth, and attention to detail.

Bachelor of Business Administration (BBA) - Human Resources Management & Services - Florida International University (2023-06 - 2033-08)

High School Diploma - McArthur High School