Revenue Cycle / Documentation Specialist / Prior Authorization Specialist
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Seeking a long-term healthcare administrative position where I can utilize my experience in revenue cycle management, prior authorizations, insurance verification, and customer service while contributing strong organizational and communication skills.
Revenue Cycle / Documentation Specialist / Prior Authorization Specialist at Med Emporium, LLC (2023-04 – Present) • Process prior authorizations and appeals for complex durable medical equipment • Communicate with physician offices and insurance companies • Resolve billing and documentation issues for patient accounts Customer Service Representative at Lincare (2019-04– 2023-04) • Verified insurance and submitted authorizations • Assisted patients with oxygen equipment and billing questions • Maintained HIPAA compliance and handled customer service needs Front Desk Coordinator at North Buncombe Family Medicine (2015-01 – 2016-12) • Managed patient scheduling and insurance verification • Answered phones and maintained EMR records • Collected copays and provided front office support
Associate Degree in Business Administration – A-B Tech(in progress)
Training in Phlebotomy – Mayland Community College (2011)
High School Diploma – North Buncombe High School (2005)
