Cameron Olsen

My name is Cameron Olsen. I currently work for Avista Utilities as a member of the bill assistance team. Throughout my work experience, I have developed strong leadership and customer service skills. During my time with Avista, I have developed strong customer service and technical skills working in CC&B and Salesforce.

My work has also helped me gain experience with Excel and reports and has developed my critical thinking and planning skills. I was a former UPS supervisor, which has helped me develop strong management skills. I am currently obtaining my bachelor's degree in accounting.

I am also a team player, a quick learner, and a very hard worker. I would love to become a part of your team.

Forecasting Analyst - AVISTA Utilities - Spokane, WA

I am also currently a back up Forecasting/Scheduling Analyst for Avista utilities.

• Tracking customer service call volume data using Verint and excel programs.
• Communicating data to customer service representatives and management.
• Correcting schedules for employees and approving shift swaps and time off, based on scheduling and forecasting data while adhering to Washington state labor laws.
• Communicating with management, areas that are in need of attention to adhere to GOS standards.
• Watching for call volume past trends to help management make decisions for future staffing.

Bill Assistance Team Member - AVISTA Utilities - Spokane, WA

(2023-10)

• Enrolling customers in the My Energy Discount program based on income and household size according to state guidelines
• Discussing additional energy assistance programs, such as AMP and AFP, and determining what programs/arrangements would best suit the customers' needs. I must also calculate what benefits the customers are eligible for in the given time frame
• Enrolling customers in additional programs and educating them in detail on the layout of the programs, what is required by them, and what the program will provide.
• Assisting customers with any additional needs they may have regarding their personal Avista account.
• Attending Avista energy assistance outreach events and discussing programs with the public.
• Working multiple reports involving account collections, accounts due for re-enrollment, account rebilling, and account balance adjustments
• Training incoming employees on BASE process in CC&B and Salesforce
• Summarizing team meetings into public documents for the team
• Distributing workload assignments based on staffing for the team
• Working team reports using excel and other programs as needed.

CSR - Customer Service Representative - AVISTA Utilities - Spokane, WA

(2022-10 - 2023-10)

• Assist customers with any questions regarding their services with the company
• Process payments for customers/create pay plans for customers
• Process field service work requests for customers, such as power turn on/off, construction, emergencies, etc
• Give accurate information regarding customers' accounts and balances

Material Handler - XPO Logistics - Spokane, WA

(2021-03 - 2022-10)

• Receive and organize incoming product for delivery
• Scan inventory for accurate placement and correct product information
• Organize product for next day delivery and check product for quality
• Assist any customers and drivers with any questions regarding product and delivery information

Distribution Clerk - Providence Sacred Heart Medical Center - Spokane, WA

(2019-07 - 2020-03)

My responsibilities as a Distribution Clerk included, picking and delivering medical supplies and equipment throughout the hospital

• Cleaning/disinfecting equipment for patient use
• stocking/auditing medical carts
• receiving freight from drivers for distribution throughout the hospital
• assisting medical personnel with any questions regarding medical supplies and ordering procedures.

Supervisor - UPS - Spokane, WA

(2014-07 - 2019-07)

As an Air-Ramp supervisor for UPS, my responsibilities included overseeing my area of the operation and all contracted employees involved to make sure the aircraft was loaded according to the proper safety guidelines of UPS and the FAA.

• I was responsible for conducting audits to ensure that all paperwork, equipment, and training records were up to date, as well as training incoming employees on proper operation and safety procedures.
• It was my responsibility to communicate with other supervisors and managers the time frames of the operation and the current status of the given situation.
• It was my job also to oversee the loading of UPS trailers and make sure they were loaded correctly and safely, promptly. I also helped my fellow supervisors and employees with any necessary tasks.
• I was also responsible for staffing the package center based on the predicted volume, as well as communicating the volume to other centers.
• I am very good with computers; I use them daily to check training, find proper paperwork, and communicate with other UPS facilities.
• I am a trained designated responder for hazardous and Non-hazardous materials. I am trained in the process of cleaning up and disposing of any hazardous materials processed through the gateway, as well as the communication/paperwork procedures that may follow.
• I have great communication skills that I use every day with all employees to ensure a safe and efficient operation
• I have obtained great leadership skills from my experience with UPS. It was my job to lead my team every day, overseeing many different tasks that needed to be completed. I was responsible for communicating the safest and most efficient way to perform the tasks needed for the operation

Bachelor's degree - Accounting - WGU (2025-02)

High school diploma or GED