Vice President of Background Investigations - PINNACLE INVESTIGATIONS CORP. - Spokane Valley, WA / Coeur d'Alene, ID
(2024-01)
- Serve on the executive leadership team and advise ownership on company strategy, organizational planning, financial performance, operational priorities, client risk, technology, and cross-functional initiatives.
- Direct a nine-person business unit and have managed teams of up to 11 employees, with responsibility for hiring, onboarding, performance management, leadership development, workload planning, quality, compliance, and daily execution.
- Own performance across 500+ clients, 40,000+ annual candidate investigations, and 325,000+ component searches; use turnaround, volume, error, workflow, vendor, and service data to guide staffing, capacity, coaching, and client decisions.
- Perform financial planning and analysis using QuickBooks Online and Excel, including budgeting, forecasting, cost allocation, vendor-expense review, profitability modeling, resource prioritization, and evaluation of operational investments.
- Directed the company's first direct Canadian client launch and oversee cross-border operations, vendor relationships, workflow design, quality controls, client expectations, and regulatory requirements.
- Review contracts, RFPs, service-level terms, data-security provisions, and regulatory obligations; translate requirements into scalable workflows, controls, accountability standards, and executive recommendations.
- Lead enterprise technology and service-development initiatives, including SAP SuccessFactors and iCIMS integrations, I-9/E-Verify services, identity-verification protocols, and customized client solutions.
- Provide cross-functional performance analysis and executive support to Nuclear Access operations, using staffing, volume, turnaround, vendor-cost, and revenue data to identify operating gaps and guide improvement priorities.
Director of Background Investigations - PINNACLE INVESTIGATIONS CORP. - Spokane Valley, WA / Coeur d'Alene, ID
(2022-07 - 2023-12)
- Directed daily operations, investigative personnel, quality assurance, vendor performance, compliance processes, client escalations, service levels, and delivery across general employment and regulated programs.
- Built scalable quality-assurance and operating standards covering accuracy, legal reportability, documentation, turnaround time, reviewer controls, trend analysis, corrective action, and employee performance.
- Led SAP SuccessFactors and iCIMS implementations from requirements gathering and workflow design through testing, training, launch, and continuous improvement; managed a complex Dominion Energy rollout that contributed to an Enbridge referral.
- Developed operating procedures, training materials, reporting standards, escalation protocols, and client-specific controls while supporting Canadian screening and public-record, sanctions, watchlist, adverse-media, and open-source research.
Supervisor of Background Investigations - PINNACLE INVESTIGATIONS CORP. - Spokane Valley, WA / Coeur d'Alene, ID
(2021-09 - 2022-07)
- Supervised investigators and verification personnel; managed workload distribution, quality review, employee coaching, turnaround concerns, disputes, reinvestigations, and complex research or compliance escalations.
- Standardized workflows, training resources, reference materials, performance metrics, escalation paths, and review controls to improve consistency, accountability, and service delivery.
Background Investigator - PINNACLE INVESTIGATIONS CORP. - Spokane Valley, WA / Coeur d'Alene, ID
(2018-07 - 2021-09)
- Joined as a temporary investigator, transitioned to permanent employment, and advanced through four levels of responsibility based on investigative judgment, process leadership, compliance expertise, and sustained performance.
- Conducted criminal, civil, employment, education, identity, international, public-record, and open-source research; resolved discrepancies and produced accurate, defensible reports for general employment and regulated programs.
Sales Consultant - Verizon Authorized Retailer - Cellular Sales
(2017-11 - 2018-06)
Sales Consultant - Larry H. Miller Dodge Ram Tucson
(2017-05 - 2017-11)
Biological Science Technician - USDA Natural Resources Conservation Service
(2015-09 - 2016-07)
