Service advisor - Hiley Hyundai
(2025-09 - 2026-06)
- Answered phone calls giving customers updates on there Vehicle, scheduling appointments, giving accurate quotes On repairs, and explaining warranty coverages and Processes
Sales Service Specialist - Midas
(2024-06 - 2025-06)
- Resolved customer inquiries in a timely manner while offering solutions that met their needs.
- Performed administrative tasks such as preparing invoices, tracking orders, and processing payments.
- Assisted customers with product selection based on individual needs. Provided customer service and technical support to clients via phone, email, and live chat.
- Developed relationships with key accounts by providing exceptional customer service.
- Responded promptly to customer complaints or concerns in order to maintain positive relationships.
Sales Service Specialist - Firestone Complete Auto Care
(2021-10 - 2024-06)
- Resolved customer inquiries in a timely manner while offering solutions that met their needs.
- Provided customer service and technical support to clients via phone, email, and live chat.
- Utilized CRM software for tracking customer data including contact information, purchase history.
- Gathered feedback from customers regarding quality of products or services offered.
- Responded promptly to customer complaints or concerns in order to maintain positive relationships.
- Maintained accurate records of all sales transactions.
- Generated reports detailing daily, weekly, monthly, quarterly, and annual sales performance metrics.
Delivery Driver - Elite Star Logistics
(2020-05 - 2021-10)
- Received daily delivery instructions and route assignments from dispatch. Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Ensured accurate completion of all paperwork associated with deliveries. Adhered to all applicable traffic laws while driving delivery vehicle. Assisted warehouse personnel in packing orders when necessary. Loaded, secured, and unloaded cargo in a safe and timely manner. Drove safely in all weather conditions including rain, snow, sleet, ice.
Concierge Service Associate - Don McGill Toyota Katy
(2018-08 - 2019-03)
- Provided shuttle service to customers to and from the service center and their destination
- Responsible for the maintenance and cleanliness of loaner fleet Kept updated records of guest feedback forms in order to measure service quality over time.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
E1-91 Bravo - "All-wheel Mechanic" - United States Army National Reserve
(2016-07 - 2018-10)
- Provide mechanical service and repair to all military vehicles delivered through the mechanics shop
- Provided rescue assistance during natural disasters and other similar situations
- Prepared for combat overseas
- Diagnosed mechanical issues using specialized tools and equipment. Performed routine maintenance services including oil changes, tire rotations, brake inspections, and air filter replacements.
