Access Care Representative - UNC Health Care - Remote, NC
(2024-02)
- Supported patient access workflows through pre-registration, registration, insurance verification, and accurate data entry.
- Managed high-volume calls, relayed messages to physicians and nurses, and followed up on patient access questions.
- Reviewing next day patients and completing next day preparation activities. Review insurance, copay amounts, prepayments, prepare HIPAA, COA documents for encounters.
- Identify correct patient information in Epic System. Verify patient demographic data. Edit Epic as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure.
- Reviewed insurance, copay, and prepayment details while preparing HIPAA and COA encounter documentation.
Senior Customer Advocate - Carolina Complete Health - Remote, Charlotte, NC
(2021-05 - 2024-01)
- Primary liaison between the health plan, its members, and healthcare providers. Educate members on how to use their plan benefits, utilize web portals, and access preventive care.
- Reviewed insurance, copay, and prepayment details while preparing HIPAA and COA encounter documentation.
- Utilizes Availity Essentials, Electronic Visit Verification (EVV), and HHAExchange system.
Registered Pharmacy Technician - Wal-Mart Pharmacy - Charlotte
(2015-08 - 2021-10)
- Prepared prescriptions accurately by retrieving, measuring, counting, and packaging medications.
- Provided front-end patient service, processed payments, and assisted with over-the-counter products.
- Entered patient and prescription data, adjudicated insurance claims, and followed controlled-substance regulations.
Pharmacy Associate - Rite-Aid Pharmacy - Charlotte
(2015-04 - 2019-03)
- Greeted customers, answered calls, and routed medication questions to the pharmacist.
- Entered prescription data, prepared labels, and assisted with medication counting and packaging.
- Restocked shelves, monitored inventory, and removed expired medications.
