Authorized to work in the US for any employer Work Experience
Pharmacy and Inventory Manager
Gardens Animal Hospital - Palm Beach Gardens, FL November 2019 to Present
- Began my career here in the Reception position.
- In conjunction to the reception duties I went through all paperwork from the day prior to ensure all documents had been entered into the system correctly including charges, declined services, weights, temperatures etc...
- Ensured all inventory items are accurately represented in Cornerstone
- Semi-Annually counted all inventory by hand
- Met with Distributor Representatives to maintain healthy relationships
- Joined purchasing groups to get larger discounts for items the practice is in need of
- Ensured new staff is fully trained in the departments I had experience in
- Found reputable companies for large projects the practice required including repairing our parking lot, installing hurricane proof windows and doors, getting a property survey, replacing our fence, soundproofing for the kennel, etc...
- Reminded clients via text that their pet is due for services and medications individually
- Filled medications for all appointments and prescription requests via text or phone calls
- Mailed out medications that are approved by a doctor to a confirmed address
- Stocked necessary inventory for the entire practice (e.g. medications, equipment, cleaning products, etc...)
- Ensure the budget stays within the Practice Owner’s limits
- Added new inventory items into our system
- Created written prescriptions for the doctor(s) to review, sign and (if necessary) add refills
- Ensured we were had proper documentation and licensing in order to acquire controlled substances • Contacted the reverse distributor with any controlled medications that expired and sent them to the reverse distributor and/or properly disposed of them
Reception Manager
Gardens Animal Hospital - Palm Beach Gardens, FL November 2019 to Present
- Directed phone calls to management, doctors and technicians
- Fear Free Certified
- Acquired payments from clients in exchange for our medical, boarding and grooming services • Checked all paperwork to ensure all provided services are accounted for
- Trained new hire’s to operate Cornerstone Software efficiently
- Correctly ran the End of Day/Month/Year protocols both physically and within Cornerstone
- Put together the necessary paperwork for all patients with appointments several days in advance and adjusted as needed
- Provided professional customer service needs regardless of the stress level of the environment
- Obtained an updated weight for every patient that came in
- Ensured all technicians and doctors were aware when their next appointment arrived, what it was for, and the patient’s immediate information
- Scanned all necessary documents including previous medical records, radiology reports, emergency reports, etc... into their patient file
- Ensured daily checklists were completed at the end of every day
- Ensured all reception staff were completing daily tasks appropriately
- Created and implemented a new training program consisting of a detailed training guide and checklist to complete prior to their 90 day performance review
- Interviewed and hired new reception staff once their background check had been cleared
- Terminated employee(s) if job requirements were not met and/or protocols were not being followed • Created weekly schedules and posted them 3 weeks in advance
- Approved vacation and time-off requests
- Facilitated staff department changes when scheduled employee’s called out of their shift
- Consulted with the managers in other departments to create and implement protocols to streamline the client and patients overall experience
- Ran End of Day/Month/Year Reports to stay up to date on all new information in order to adjust the company’s budget accordingly
- Ran weekly reports to ensure all financial transactions were accounted for and entered correctly in Cornerstone across all accepted forms of payment
Assistant Manager
Gardens Animal Hospital - Palm Beach Gardens, FL November 2019 to Present
- Third promotion within the practice, began in Reception and earned a promotion to Reception Manager and the most recent being the Office Manager.
- Input data gathered from the doctor’s commission reports into the ProSal chart at the beginning of every month for the practice owners’ records.
- Facilitate staff schedules and Time-Off Requests.
- Submit payroll into our practice owner for direct deposit payment.
- Oversee multiple departments on a daily basis to ensure that the hospital was able to provide the most streamlined and efficient experience to clients and patients.
- Create and implement new protocols in order to adapt to the opening of a secondary location.
- Manage and oversee projects to completion of the practice owner’s satisfaction.
- Create daily checklists for the Reception Department and follow-up with staff to ensure all tasks were completed for the day.
- Create new daily protocols for staff.
- Facilitate staff changes between two locations.
- Bookkeep for two practices, create deposits after confirming all payments listed have been acquired accurately, made note of any discrepancies and corrected them for the practice owner to review.
- Take deposits to the bank and make sure both locations had the appropriate float in the cash registers. • Create training manuals and checklists for new hires.
- Invest in employees by enrolling them in the appropriate courses to further their experience and knowledge-based skill set and work with staff one-on-one to refine their newly acquired skills and provide help if needed.
- Meet with doctors on a regular basis to ensure an open line of communication between the doctors and the other departments for a more transparent and healthy work environment.
- Evaluate employees and provide them with a performance review in order to communicate expectations, encouragement and constructive criticism if necessary.
- Interview and hire new employees for the reception, technician, assistant and pet hotel departments. • Schedule Lunch & Learns with representatives of the distributors we typically use to discuss their new products and go over any questions staff may have regarding other products they carry.
- Organize large events for the hospital, such as an Open House for the second location.
- Order supplies for every area of both hospitals, office and inventory alike.
- Prepare for the opening of the second location by ensuring all furniture, equipment, medications, food and furnishings were accounted for.
- Set up an entirely new phone system for the original practice and implement it in the second practice once opened and customized it to the hospital’s specific needs and wants.
- Act as the practice owner’s right-hand, carry out all requests and duties appropriately.
- Act as the billing department for the two locations, including the Rescue organizations and Police departments that brought their K9’s to the practices.
- Run appropriate reports in order to make necessary changes for both practices to further grow.
- Manage social media marketing in order to advertise and grow an online presence for the benefit of the hospital.
- Terminate employee(s) if job requirements were not met and/or protocols neglected to be followed.
Marina Manager
Man-O-War Marina - Man-O-War Cay, Abaco August 2017 to September 2019
- Know how to use and operate Quickbooks, Microsoft Excel, Microsoft Word, etc...
- Completed payroll for the entire Marina staff (Gas station staff, Restaurant staff, Marina staff, Boutique staff)
- Provided our restaurant staff with the correct amount of float for each shift
- Approved vacation and time off requests
- Facilitated staff department changes when scheduled employee’s called out of their shift
- Created work schedules for all staff
- Ensured all areas of operation were running smoothly and fixed any issues that would arise
- Provided excellent customer service regardless of the stress level of the environment
- Provided recommendations of services required by customers (e.g. sail repair, engine repair, etc...) • Ordered all clothing, jewelry and decor for the Boutique
- Ordered fuel shipments and scheduled their delivery to our fuel dock
- Coordinated all staff meetings
Customer Service Representative/Concierge
Firefly Sunset Resort - Elbow Cay, Abaco January 2016 to August 2017
- Directed phone calls to requested personnel
- Created the float bags for the restaurant for each shift
- Assisted in ordering items for the boutique
- Entered everything correctly into the point of sale system and set the pricing accordingly
- Acquired payments in exchange for our services (example: housekeeping services, villa reservations, boutique purchases, food and drinks from the restaurant, etc...)
- Assisted in fittings for the resort swim wear and clothing when needed
- Ensured the villas were stocked with any provisions requested by the guests prior to their arrival
- Consistently provided excellent customer service regardless of the stress level of the environment
- Provided a personalized experience for each guest according to their individual needs
- Scheduled excursions based on their interests (example: fishing trips with local fisherman, “island hopping” with a certified captain, etc...)
- Reserved rental vehicle(s) for the guests to use during their stay (example: golf cart(s), boat(s), etc...) • Responded to all guests inquiries via email or phone call
- Reserved tables for patrons in the restaurant for dinner service
- Closed all public services when we were booked for a wedding
- Decorated and catered to the guests requests in preparation for a wedding
