
Mortgage Operations & Processing Leader | Loan Fulfillment | People + Process + Problem Solving | Operations SME | Training & Onboarding | Technology Testing + Implementation
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Mortgage operations and processing leader with 26+ years of experience across retail, correspondent, and secondary-market lending. Proven success leading processing teams and high-volume pipelines, developing mortgage professionals, improving workflows, and resolving complex escalations across FHA, VA, USDA, Conventional, Non-QM, and Jumbo lending. Career highlights include leading teams of up to 11, managing pipelines exceeding 250 loans, achieving 20-35 monthly closings, and ranking among the top 10 of 100 processors nationwide.
Combines hands-on mortgage expertise with people leadership, training, Encompass/UAT testing, process implementation, quality assurance, and cross-functional partnership.
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