Specialist, Flight Operations - American Airlines - Fort Worth, TX
(2021-05)
- Serve as a liaison across airports, dispatch, fleet captains, technical pilots and compliance teams to standardize technical, navigation, and safety guidance across a network supporting 5,000+ daily flights, improving data accuracy and operational consistency.
- Manage and optimize Jeppesen FliteDeck-Pro (FD-PRO) company pages by integrating NOTAMs, airspace restrictions, fleet recommendations and crew feedback (CERS/ASAP), reducing operational discrepancies by 25% and improving front-line usability and flight crew situation awareness.
- Supports operational planning supporting new stations, fleet transitions, charters, service discontinuations, and other non-standard operations, to ensure safe, compliant flight execution.
- Coordinate revisions of flight operations manuals and tactical documentation to maintain domestic and international regulatory compliance.
- Perform audits and safety assessments to identify risks, implement mitigations, and ensure up-to-date guidance across domestic and international operations.
- Liaise with FAA, ICAO, Customs and Immigration and other international agencies to resolve routing, country specific regulations, and compliance requirements to safeguard uninterrupted global operations.
- Partner across dispatch, engineering, maintenance, and fleet teams to support investigations, irregular operations, and system improvements, enhancing operational efficiency and safety outcomes.
- Disseminate critical operational and technical information to flight crews and dispatch via advisory and alert messaging, improving situational awareness and reducing operational errors.
Safety & Security Business Partner (NOC) - Southwest Airlines - Dallas, TX
(2016-01 - 2020-01)
- Conducted real-time safety event analysis within Network Operations Control (NOC), identifying safety and security incidents and initiating investigations across operations supporting 4,000+ daily flights and 700+ aircraft.
- Collaborated with senior operational stakeholders (Directors, Chief Dispatchers, ATC, Maintenance) to assess incidents, determine root causes, and implement risk mitigation strategies, reducing recurring issues by 15%.
- Identified operational trends and systemic risks through data analysis, strengthening safety programs and improving proactive risk mitigation efforts.
- Monitored 24/7 Safety and Security hotline, leading initial incident triage, investigative actions, and cross functional response coordination.
- Coordinated with the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Department of Homeland Security (DHS), and National Transportation Safety Board (NTSB) during operational disruptions and investigations, ensuring regulatory compliance and timely response.
- Served as primary advisor for HAZMAT compliance and emergency response, ensuring adherence to safety protocols during high-risk and time-sensitive scenarios.
- Supported Emergency Response and Safety Go-Team operations, maintaining readiness, coordinating activation, and executing response actions during critical incidents.
- Enhanced safety procedures and operational documentation, improving compliance adherence and audit outcomes while reducing discrepancies by 20%.
Quality Assurance/Quality Control (QA/QC) Auditor - Southwest Airlines - Dallas, TX
(2013-10 - 2015-12)
- Conducted formal safety audits and investigations across domestic and international operations, identifying operational hazards, compliance gaps, and systemic risks impacting flight safety.
- Performed root cause analysis and developed corrective action plans, improving safety performance and regulatory adherence while reducing audit discrepancies by 20%.
- Developed and standardized Safety Management System (SMS) processes in alignment with FAA requirements, enhancing hazard identification and reporting consistency by 25%.
- Produced safety assurance reports and presented investigative findings to leadership and operational stakeholders, enabling proactive risk mitigation and informed decision-making.
- Identified safety trends through audit data and reporting systems, strengthening enterprise risk management and reducing recurring safety issues.
Operations/Weight & Balance - Southwest Airlines - Dallas, TX
(2013-05 - 2013-10)
- Coordinated with pilots, dispatch, and ground crews to execute efficient aircraft turnarounds, supporting on-time departures and safe flight operations.
- Reviewed flight releases, weather data, and load plans to ensure compliance with safety and regulatory requirements prior to departure.
- Calculated aircraft weight and balance for narrow-body fleet operations, ensuring proper load distribution and flight safety compliance.
- Served as Ground Security Coordinator (GSC), identifying security risks and enforcing TSA directives in accordance with AOSSP requirements.
- Communicated real-time operational updates including delays, runway status, and aircraft readiness via air-to-ground and radio systems, improving coordination and situational awareness.
- Delivered initial and recurrent training for operations agents, enhancing team proficiency and standardization of procedures.
Air Traffic Control Specialist (ATC) - Federal Aviation Administration - KOKC/KHOU/KMCI
(2008-07 - 2013-12)
- Directed the safe, orderly, and expeditious movement of aircraft within controlled airspace while maintaining continuous situational awareness in a dynamic operational environment.
- Coordinated with pilots, airline dispatchers, and adjacent ATC facilities to ensure safe aircraft separation and efficient traffic flow.
- Issued operational instructions and communicated evolving weather, airspace, and airport conditions affecting flight safety and operational efficiency.
- Exercised sound judgment during time-critical situations involving weather, emergencies, and changing operational priorities while maintaining compliance with FAA regulations.
