Candice Roberson

Seeking Call Center Specialist role with 10 years of experience in customer service and digital operations. Answering inbound, outbound calls, emails, setting appointments and Proven skills in handling customer inquiries, processing orders, and maintaining quality standards. Strong background in digital print operations and equipment management, ensuring adherence to SOP standards and efficient task execution.

Digital Operator - RR Donnelley - St Charles, IL

(2018 - 2024)

• Prepared job specifications and adjusted equipment to produce samples, ensuring alignment with final product requirements.
• Conducted visual inspections of output throughout production to maintain adherence to job specifications and quality standards.
• Followed all standard operating procedures to ensure compliance and operational efficiency.

Mail Sorter - Resource MFG Staffing / RR Donnelley - Aurora, IL

(2017 - 2018)

• Inspected and sorted mail for a diverse range of clients, including major corporations such as ComEd, Bank of America, and Century Link.
• Organized and placed sorted mail into postal trays, ensuring accurate and efficient processing for shipment.
• Facilitated timely delivery of mail to residents and businesses by coordinating with postal services.

Customer Service - Remote / On Site

(2015 - 2017)

• Responded to customer inquiries through inbound, outbound calls, emails, setting appointments, and ensuring timely and effective communication.
• Processed and scanned orders for both pre-press and large format production, maintaining accuracy and efficiency in workflow.
• Managed invoicing for warehouse receipts and coordinated the processing of kit orders and proofs.

Diploma - General Education - Bolingbrook High School (1997)

None - General Studies - Joliet Jr College (1999)