Assistant Golf Professional - Franklin Country Club - Franklin, MA
(2023-03)
- Assist in Daily operation of Private Country Club Golf Operations. .Tee Sheet Scheduling...Shop Merchandising/Sales/ordering...Special Orders... Tournament Setup w/approx 16 Outings per year Operations....
- Conduct 10-15 Individual Lessons a week along with Monthly kids/Women's clinics...
- Daily interaction with Club Membership and Employees..helping clean clubs...take care of carts.....
- Supervise/schedule outside staff of 12 part time Driving Range/Bag Room workers....
- Currently enrolled in PGA lvl 1..Passed PAT
Assistant Golf Professional - Milton Hoosic Country Club - Canton, MA
(2022-01 - 2023-12)
- Golf shop merchandising, member interaction, Selling and playing Golf
- Ran a very big Junior Golf program in April then in July / Aug......100 + students ranging in age from 3 - 13, very successful from Putting to On course play .
- Assisted running Club tournaments, Outside Functions, helped with Bag Room / Carts .
- Opened & closed the Clubhouse when needed.
- Taught individual lessons focusing on Juniors and Women golfers.
- Supervise/schedule outside staff of 8 part time Driving Range/Bag Room workers
General Manager - ROBERT GRAHAM - Wrentham, MA
(2020-01 - 2022-02)
- Overall Store Management / Accountability of 5+ associates, daily cash reconciliation, inventory control, merchandising, client service sales, store cleanliness as well as marketing opportunities within the Mall and surrounding communities.
- We have increased Sales in a short amount of time month over month with increases as high as 32% over 2019 with trickling traffic numbers, just by being attentive, asking questions and listening to clients needs.
- Procedures have been put in place that makes everyday activities easier to navigate as well as
- Sales role playing and Coaching in the moment.
General Manager - TUMI - Wrentham, MA
(2015-01 - 2019-12)
- Sales of $2,017,800..(#11% comp) Opening and Closing Cash reconciliation, review Daily reports and relay info to all associates set Daily agenda and goals, review Monthly Associate Goals and coach accordingly to ensure employee success Review and Conduct Weekly Skill practices and Employee Role Playing.
- Coach on all issues regarding Tumi policies and procedures and discipline when needed.
- Merchandise store according to Monthly Visual Directive.
- Take part in all Mall meetings/opportunities.
- Most importantly foster an environment in the Wrentham Location that promotes a great shopping experience as well as a productive location to learn and grow as an associate.
Retail Store Manager/outside Sales - IMPERIAL MUNICIPAL PARTNERS - Milford, MA
(2012-01 - 2014-12)
My focus in all these areas is exceptional Customer Service and ensuring a superior shopping experience.
- Manage daily operations of a Retail Hard/Soft goods location that deals mainly with Municipalities / Police /Fire Personnel.
- Manage all retail sales, ordering of goods, inventory control, merchandising as well as bank deposits, nightly cash reconciliation, handle all phone inquiries and sales calls, also any updates to the Company website.
- I also identify and pursue any outside sales opportunities calling on local Police/Fire departments conducting product demonstrations, as well as local College Police/ Security organizations.
General Manager - HUGO BOSS - Natick, MA
(2010-01 - 2012-12)
- Manage day to day operations of high-end, men's clothing store.
- Supervise a staff of 8-10 employees; responsibilities include interviewing, hiring, training, scheduling, coaching, performance reviews.
- Oversee sales, customer service, inventory, merchandising, tailoring, and transferring, daily cash reconciliation, bank deposits, P&L.
- Conduct weekly store meetings with all employees as well as monthly, one-on-one mentoring sessions, ensuring optimal operational knowledge with the goal of delivering exceptional customer service.
Store Manager - HICKEY FREEMAN - Wrentham, MA
(2006-01 - 2010-12)
- Opened and managed a $1 million men's fashion clothing store.
- Key responsibilities included: interviewing, hiring, training, evaluating, motivating and supervising up to six sales associates; scheduling and assigning tasks; overseeing sales, customer service, inventory levels, register operations, store cleanliness and readiness.
- Interacted with home office weekly to discuss sales and merchandising trends, inventory concerns, employee and store performance, sales/marketing opportunities, store repair and maintenance issues; monitoring merchandise category margins.
- Merchandised store; creating and rotating displays on a bi-weekly basis.
- Shipping and receiving store transfers and customer merchandise requests; receiving, verifying, pricing and storing merchandise; preparing and processing inventory reports, time sheets, shipping and transfer paperwork and incoming purchase orders; reconciling registers daily; preparing and making deposits; attending mall meetings monthly to review Upcoming events and address concerns; shopping competition/competitive merchandise.
Store Manager - JA APPAREL CORPORATION
(2000-01 - 2005-12)
- Consistently maintained highest level of customer service.
- Grew sales from $850,000 to $1.5 million annual sales as Store Manager
- Implemented Mini/Max Merchandise Reordering System that was implemented company wide.
- Successfully liquidated all merchandise and store fixtures during store closing.
Golf Professional - Airport Driving Range - North Attleboro, MA
(1995-04 - 2000-01)
Upon leaving Ledgemont CC after 20+ years I went to a local Driving Range, had my own shop...had programs with Hockomock YMCA ..NA Rec Dept....very successful and well attended...In charge of the whole Operation..Range / Mini Golf / Batting Cages ...Taught approx 40 lessons a week along with Specialized clinics
Assistant Golf Professional - Ledgemont Country Club - Seekonk, MA
(1985-04 - 1995-09)
- Assistant Golf Professional…Implemented Junior Golf Clinics/League…Managed Pro Shop, ordering merchandise, displays and special orders…Instructed Private Lessons (w/ Adult and Kids Clinics …Ranger for on course play
