Carelly V

Provided pleasant customer service to all patients and staff. Answer all incoming telephone calls and orientate any patient complaints or billing problems. Verify insurance and collect co-pays from patients and insurance companies.

Receptionist at Behavior Health Minute Clinic (2021-06 – 2024-09)

• Provided pleasant customer service to all patients and staff.
• Answer all incoming telephone calls and orientate any patient complaints or billing problems.
• Verify insurance and collect co-pays from patients and insurance companies.
• Prepare daily reports, folios, and other documents using word processing, excel, and spreadsheets.
• Used multiple software systems (Simple Practice) and tools to maintain records.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Follow communication procedures, guidelines, and policies.
• Use telephones to confirm appointments.

Concierge at Westgate Vacation Villas Resort (2025-04 – 2025-08)

• Provided personalized guest service.
• Assisted guests with reservations, attraction tickets, and transportation arrangements.
• Coordinated with hotel staff for optimal guest experience.
• Managed in-person, phone, and email requests in a fast-paced environment.
• Handled guest requests, concerns, maintaining guest satisfaction.
• Handled, organized and stored luggage.

Hospitality – Orange Technical College (2024 – 2025)

Associates – Valencia College (2022 – 2025)

– Lake Nona High School (2021 – 2025)