Carissa Davis

With over 22 years of experience, I am extremely skilled in all elements of home care. I specialize, and have a passion for Veterans care and benefit education, hospice care, and dementia care. I excel in care coordination, and assisting families navigate a time that can be extremely overwhelming. This results in an above average closing rate when meeting with prospective patients and obtaining and securing referral sources.

Community Liaison at Three Oaks Hospice (2023-11)

• Built relationships with Doctors, Nurses, Social Workers, Home Health Companies, Skilled Nursing Facilities, Assisted Living Communities, Memory Care, Independent Living Communities, and Township Leaders to expand referral network
• Educated families and patients about hospice and palliative care benefits, admitting patient referrals and ensuring patient and family satisfaction
• Organized and conducted events such as lunch and learns, C.E.U.'s, blood drives, legacy planning panels, and family nights to increase community engagement
• Established co-marketing opportunities, attended networking events, and identified key referral sources to drive patient referrals
• Grew service area to the Northern Suburbs, enabling Three Oaks to open a new location in Rolling Meadows, IL

Director of Sales/Client Care Manager at 1776 Senior Care (2019-07 – 2023-09)

• Increased sales by over 100% in less than 6 months by developing strategic referral partnerships
• Developed relationships with potential referral providers to expand client base
• Attended and hosted networking events to promote services and generate leads
• Educated the community on Veterans Benefits, increasing awareness and service utilization
• Performed in-home assessments with a 90% closing rate, driving client acquisition
• Managed case load to ensure high-quality client care
• Provided on-call support overnight and on weekends to maintain service continuity
• Conducted in-home supervisory visits to ensure compliance and client satisfaction
• Managed billing and collections to maintain financial health
• Oversaw license renewal processes to ensure regulatory compliance
• Assisted in various roles as needed to ensure successful company operations

AGENCY DIRECTOR at CARE AND COMFORT AT HOME FOR SENIORS AND VETERANS (2012-08 – 2019-06)

• Oversaw staff operations to ensure efficient and effective service delivery
• Developed business plans and budgets to support agency growth and sustainability
• Ensured services complied with professional standards and state and federal regulatory requirements
• Directed clinical and administrative staff to deliver quality and consistent patient care
• Educated veterans and the community on available benefits, increasing benefit utilization
• Provided 24/7 phone support to address client and staff needs
• Conducted home assessments to evaluate client needs and ensure appropriate care
• Filled shifts as needed to maintain uninterrupted service
• Managed payroll, invoicing, and receivables to ensure timely payments
• Marketed services to potential referral providers to expand client base

OFFICE MANAGER at Visiting Angels (2008-06 – 2012-08)

• Hired employees and performed background checks to ensure qualified staff
• Ensured all shifts were scheduled with proper coverage to maintain service quality
• Opened and closed the office on time to support daily operations
• Maintained efficient billing processes to support financial stability
• Answered phones to provide prompt client and staff support
• Recruited clients and employees to grow the agency

Office Manager at Home Instead Senior Care (2003-05 – 2008-06)

• Hired and trained employees to build a skilled and reliable team
• Assessed new clients to determine care needs and develop service plans
• Led marketing initiatives to increase brand awareness and attract new clients
• Managed billing and payroll to ensure accurate and timely payments
• Supervised employees to maintain high standards of care and performance

HIGH SCHOOL DEPLOMA – BOLINGBROOK H.S. (1999-06)