CSR - Customer Service Representative - Publix - Fayetteville, GA
(2025-09)
- Delivered exceptional customer service by efficiently addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
- Maintained strong product knowledge to support customers effectively and successfully managed a high volume of calls and emails while consistently meeting response time goals
- Professionally resolved customer complaints to build loyalty, collaborated with cross-functional teams to resolve complex issues, and implemented customer experience improvements that increased satisfaction ratings
- Built solid relationships with key clients through personalized support, assisted customers with product selection to drive sales, and trained new team members in policies and best practices
- Utilized CRM software to document interactions accurately and identified process improvement opportunities that reduced average handling time across communication channels
Cashier/Customer Service - Wayfield Foods
(2025-05)
- Resolved customer complaints and refund or exchange issues promptly and professionally, ensuring a positive customer experience
- Collaborated with the store manager to develop effective strategies to reduce theft and fraud at cashier stations and managed all cash register operations, including cash handling, processing returns, and delivering excellent customer service
- Trained and supervised a team of cashiers to maintain efficient checkout processes and high customer satisfaction levels
- Supported the implementation of a new POS system that improved accuracy and efficiency in cash-handling procedures and maintained precise daily sales, return, and void records to ensure consistent end-of-day reconciliation
Warehouse Associate - Corrugated Supplies Company, LLC - Conyers, GA
(2024-09 - 2025-03)
- Supported daily operations by performing packing, operating machinery, and completing labeling tasks to maintain workflow efficiency and accuracy
- Gained experience as an Inspector/Packer, contributing to quality and production support within warehouse environments
Inspector/Packer - Dart Container - Lithonia, GA
(2022-02 - 2024-03)
- Conducted thorough inspections of finished products to ensure they met required quality standards and specifications, identifying and documenting defects or non-conformities and notifying supervisors for corrective action
- Performed detailed visual inspections, measurements, and tests using precision tools and equipment and maintained accurate inspection records, including comprehensive quality and compliance reports
- Collaborated with cross-functional teams to investigate root causes of quality issues and support corrective action implementation, while applying quality control procedures to enhance product reliability and customer satisfaction
- Monitored production processes to identify opportunities for improvement related to efficiency, safety, and quality assurance and contributed to developing standardized work instructions for packaging operations
- Operated packaging machinery safely and efficiently, upheld strict hygiene practices to prevent contamination risks, and regularly participated in training on quality control techniques, equipment use, and safety protocols
- Conducted periodic inventory audits to maintain accurate stock counts, helped implement a tracking system for rejected materials to support supplier accountability, and maintained a clean, organized work area in accordance with GMP guidelines
Team Leader - Plaid Enterprises - Decatur, GA
(2019-07 - 2021-12)
- Led a team of employees by providing consistent guidance and support to ensure successful project completion and implemented effective communication strategies that strengthened collaboration and boosted overall team productivity
- Developed and delivered training programs for new team members, reducing onboarding time and improving readiness for role responsibilities
- Monitored team performance, offered regular feedback, and managed multiple projects simultaneously to ensure on-time delivery within budget constraints
- Collaborated with cross-functional teams to identify process improvements and apply best practices while resolving team conflicts through open communication to maintain a positive and productive work environment
- Created performance metrics and tracked key indicators to evaluate individual and team results, implemented a reward system that increased morale and motivation, and served as a liaison between upper management and the team to clearly communicate goals and expectations
- Managed resource allocation to optimize productivity while reducing costs, led regular team meetings to provide guidance and address challenges, and analyzed data trends to inform future project decisions and improve outcomes
