Carleigh De La Torre

Customer-focused administrative professional with experience in front desk operations, appointment scheduling, customer relations, sales, and office support. Proven ability to manage multiple priorities in fast-paced environments while maintaining exceptional service standards. Skilled in calendar management, client communication, record keeping, and problem-solving.

Recognized for professionalism, adaptability, strong organizational skills, and building relationships with clients and team members.

Sales Associate - COACH - Houston, TX

(2024-06 - 2025-10)

• Recognized as a high-performing sales associate, regularly ranking among the district's top sellers and earning multiple top-10 placements through strong customer relationship building and sales performance.
• Deliver personalized customer experiences while maintaining luxury retail service standards.
• Build strong customer relationships that encourage repeat business and client loyalty.
• Process transactions accurately using point-of-sale systems and company software.
• Consistently meet and exceed weekly performance goals.
• Resolve customer concerns professionally while maintaining brand standards.

Reservationist / Lead Host - QUALITY ITALIAN - Denver, CO

(2023-04 - 2024-04)

Fine Dining

• Managed high-volume reservation systems and coordinated guest seating operations.
• Maintained accurate guest records, preferences, and special event information.
• Oversaw reservations for VIP guests, large parties, and private events.
• Trained new team members on customer service standards and operational procedures.
• Collaborated with management and service staff to ensure efficient daily operations.
• Utilized scheduling and reservation software while maintaining detailed customer records.

Hostess - SUSHI DEN IZAKAYA - Denver, CO

(2022-09 - 2023-04)

Fine Dining

• Coordinated guest flow and seating arrangements during high-volume service periods.
• Maintained reservation waitlists, cancellations, and customer communications.
• Supported front-of-house operations through effective team coordination.
• Assisted in creating efficient systems for managing reservations and guest information.

Lead Front Desk Receptionist - GOSSIP & CO. SPA - Houston, TX

(2021-09 - 2022-06)

• Managed front desk operations for a busy spa environment.
• Coordinated schedules and appointments for 30+ spa technicians.
• Answered incoming phone calls, scheduled appointments, and responded to customer inquiries.
• Maintained client records, databases, and appointment calendars.
• Processed client check-ins, payments, and administrative documentation.
• Assisted management with daily administrative and operational tasks.
• Delivered exceptional customer service while maintaining a professional office environment.

Licensed Life & Health Insurance Agent - Houston, TX

(2024-01)

• Built and maintained professional relationships with prospective clients.
• Conducted consultations to identify client needs and recommend appropriate solutions.
• Managed client records and maintained confidentiality of sensitive information.
• Demonstrated strong communication, organization, and follow-up skills.

Bachelor of Arts - Mass Communication & Journalism - Texas State University