Automotive Care Consultant at Aloha Kia/Leeward (2024-01 – Present)
- Effectively assess customer concerns and generate clear, detailed repair orders with accuracy.
- Prepare accurate service estimates, secure customer approval, and maximize repair profitability.
- Provide proactive status updates and maintain strong customer relationships built on trust.
- Verify repair quality and manage a clean, efficient vehicle delivery process.
- Address escalated customer problems and contribute to strong CSI and retention performance.
Sales & Leasing Consultant at Aloha Kia/Leeward (2023-01 – 2024-01)
- Coordinated all aspects of the sales and leasing process to ensure successful customer outcomes.
- Conducted vehicle demonstrations, appraised trade-ins, and structured customized payment solutions.
- Presented vehicle features and competitive advantages to drive informed purchasing decisions.
- Generated leads, secured appointments, and drove repeat business through proactive customer follow-up.
Sales & Leasing Consultant at Honolulu Buick, GMC, Cadillac (2018-01 – 2022-01)
- Matched customers with vehicles and financing solutions tailored to their needs, budget, and lifestyle.
- Facilitated vehicle sales and lease transactions, ensuring seamless customer experience from inquiry to delivery.
- Drove lead conversion, referrals, and repeat business through proactive follow-up.
- Collaborated with team members to exceed sales, leasing, and product penetration targets.
Automotive Technical Specialist at Honolulu Buick, GMC, Cadillac (2016-01 – 2018-01)
- Performed comprehensive vehicle inspections to identify repair, maintenance, and safety needs.
- Utilized diagnostic tools and technical service resources to accurately diagnose and resolve vehicle issues.
- Applied ongoing training and technical expertise to support team productivity and service quality.
- Maintained detailed repair records and diagnostic reports to ensure repair order accuracy.
OEM-Certified Automotive Technician (Mazda, Chevrolet) at JN Auto Group (2010-01 – 2016-01)
- Performed vehicle repairs and maintenance to OEM standards.
- Applied OEM bulletins, recall data, and diagnostics to determine accurate repair solutions.
- Verified repair quality, safety, and OEM compliance through post-repair inspections.
- Maintained OEM certifications and shared technical expertise to improve team knowledge and service performance.
Automotive Technician at Abe's Auto Repair (2003-01 – 2010-01)
- Supported shop operations through parts procurement, inventory management, and workflow coordination.
- Performed routine maintenance and comprehensive vehicle inspections.
- Developed technical expertise through hands-on mentorship and training.
- Delivered accurate, reliable repairs while adhering to safety and quality standards.
- Contributed to team success through cross-functional operational support.
