Carlos A. Ayestas

Mental Health Professional – FACT Team | Care Coordination & Program Operations at Fellowship House (2023-12 – Present)

Coordinate home- and community-based healthcare services for a caseload of 20 individuals with severe mental illness residing in assisted living and independent living settings, integrating psychiatric, medical, residential, and pharmacy services.
Coordinate nursing visits for scheduled injections and medication administration, monthly psychiatry follow-up, medication changes, laboratory testing, and specialty medical appointments.
Conduct regular in-person visits to ALF/ILF settings to assess living conditions, quality of care, service delivery, and unmet physical or behavioral health needs.
Complete intake assessments for new patients transitioning from state hospital settings when needed, ensuring required clinical and administrative information is captured for service initiation.
Perform quality assurance (QA) review of progress notes and clinical documentation for accuracy, completeness, treatment-plan alignment, timely signatures, and required follow-up.
Maintain complete, audit-ready patient charts for the assigned caseload, verifying required records are current and resolving missing or incomplete documentation.
Develop and maintain individualized service and treatment plans; track milestones, referrals, hospital and discharge follow-up, and continuity of care across providers.
Attend daily multidisciplinary coordination with team leader, psychiatrist, nurses, case managers, while maintaining HIPAA, Medicaid, Medicare, and internal compliance requirements.

Healthcare Administrative Operations & Human Resources at Mental Health Kaizen Mindset Services LLC (2021-02 – 2023-11)

Led day-to-day administrative and workforce operations supporting employee services, behavioral health programming, compliance, and organizational continuity.
Supervised a team of 4, assigned workflow responsibilities, monitored completion of operational tasks, and provided day-to-day guidance and performance support.
Coordinated employee onboarding, staff training, leave administration, personnel documentation, and internal administrative workflows.
Partnered with organizational leadership on staffing needs, employee performance, operational concerns, and implementation of internal procedures while maintaining confidential workforce and healthcare-related records.

Behavioral Health Program Operations & Care Coordination at WestCare (The Village South) / Children's Home Society of Florida (2019-08 – 2021-01)

Supported multidisciplinary program operations in collaboration with care coordinators, case managers, therapists, healthcare providers, and community partners.
Coordinated delivery of behavioral health, substance-use, and family services while monitoring treatment requirements, referrals, follow-up needs, and continuity of care.
Maintained program documentation and patient records for compliance reviews, quality monitoring, treatment-plan requirements, and audit readiness.
Facilitated communication across clinical and administrative teams to resolve service gaps, barriers to care, outstanding documentation, and referral needs.

Intake & Behavioral Health Operations Specialist at New Horizons (2017-07 – 2019-07)

Led bilingual intake and referral workflows for individuals entering behavioral health and substance-use programs, ensuring timely transition from initial contact to active services.
Provided operational leadership to intake operations, directly supervising 2 staff members and coordinating workflow priorities to ensure consistent service delivery.
Coordinated communication among patients, providers, case-management teams, and community organizations while overseeing intake documentation, eligibility information, referral records, and administrative compliance.

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