Owner/Operator Maintenance at C And S Remodeling (2020-01 – Present)
- Managed remodeling projects from initiation to completion, ensuring adherence to quality standards and client satisfaction
- Delivered exceptional customer service by promptly addressing client concerns, fostering repeat business and referrals
- Collaborated with subcontractors and suppliers to optimize workflows and resource allocation, enhancing project efficiency
- Supported budgeting and resource management to improve profitability and minimize waste
- Guided team members on remodeling techniques and safety protocols to maintain high safety standards
- Assisted in inventory management to maintain adequate stock levels and reduce excess
- Contributed to quality control initiatives, reducing rework and improving project outcomes
Groundskeeper at Diamond Resort (2016-01 – Present)
- Maintained grounds through landscaping, seasonal planting, and routine upkeep to enhance property aesthetics
- Operated and maintained groundskeeping equipment safely and efficiently, including trimmers and chainsaws
- Conducted inspections to identify maintenance needs and proactively addressed issues to preserve property condition
- Collaborated with team members on landscape projects, improving guest experience and property appeal
- Implemented waste disposal procedures promoting sustainability within resort operations
- Supported construction and site cleanup tasks to maintain safe and orderly grounds
- Ensured aesthetic consistency by following design guidelines across multiple properties
Server at Vista Canta (2016-01 – 2020-01)
- Delivered excellent customer service, ensuring guest satisfaction and repeat business
- Collaborated with team members to maintain efficient workflow during peak hours
- Maintained cleanliness and organization adhering to health and safety standards
- Trained new staff on service protocols to ensure consistent quality
Manager at Oaxaca (2004-01 – 2016-01)
- Oversaw daily operations ensuring compliance with quality and safety standards
- Developed and implemented training programs to enhance team skills and service delivery
- Streamlined communication between departments to improve collaboration and workflow
- Analyzed performance metrics to identify operational improvements and cost-saving opportunities
Housekeeping Supervisor at Diamond Resort (2004-01 – 2016-01)
- Supervised daily housekeeping operations to maintain cleanliness and order in guest accommodations
- Trained and mentored staff on best practices and safety protocols to ensure high service standards
- Implemented quality control measures to uphold guest satisfaction
- Coordinated staff scheduling to optimize labor resources and operational efficiency
Maintenance Technician at Diamond Resort (2005-01 – 2015-01)
- Performed regular inspections of equipment and facilities to ensure safety and operational compliance
- Executed preventative maintenance on HVAC, plumbing, and electrical systems to enhance efficiency
- Diagnosed and repaired mechanical issues to minimize downtime and maintain service quality
- Managed inventory of maintenance supplies to ensure availability for timely repairs
