Carlos Jose Rodriguez

Strategically minded Field Marketer known for highly productive and efficient task completion. Possess specialized skills in event management, lead generation, and brand promotion which contribute to successful marketing campaigns. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration with peers and effective engagement with target audiences.

Field Marketer at Homecare 365 (2023-06 – 2025-07)

• Organized and executed events to promote homecare services in local markets.
• Developed marketing materials for community outreach and brand awareness initiatives
• Conducted market research to identify customer needs and preferences.
• Managed parking lot operations during peak hours to ensure efficient vehicle flow.

Customer Service Representative at U-Haul (2020-06 – 2023-06)

Provided excellent customer service to resolve customer complaints in a timely manner. Provided friendly service to diverse customers, managing high-traffic periods with empathy and maintaining service quality. Resolved escalated customer concerns through active listening and professional de-escalation techniques.

Cultivated strong customer relationships, fostering loyalty and encouraging repeat business. Leveraged deep product knowledge to provide tailored moving solutions, consistently meeting sales and operational goals.

• Oversaw equipment dispatch and return processes, ensuring accurate inventory tracking and enhancing customer experience.
• Navigated internal software systems with speed and accuracy to process rentals, invoices, and client documentation.
• Utilized computer systems to manage inventory and customer data.
• Safely operated, maneuvered, and parked U-Haul trucks and trailers across the lot to optimize space and streamline equipment availability.
• Performed professional trailer hookups, equipment inspections, and basic maintenance checks to ensure fleet safety and reliability.
• Managed parking lot organization and space allocation for vehicles.
• Assisted customers with parking inquiries and directions to various locations.
• Monitored parking area for compliance with regulations and safety protocols.
• Operated payment systems and processed transactions efficiently.
• Provided excellent customer service during busy hours and peak times.
• Maintained cleanliness and orderliness of the parking facility environment.
• Collaborated with team members to ensure smooth daily operations.
• Reported maintenance issues and safety hazards to management promptly.

Customer Service Representative at U-Haul (2020-06 – 2021-06)

– Swedish Institute of College Science in Medicine