Carlos Mcintyre

Highly accomplished Department Manager and Racquet Sports Lead with over 7 years of experience in team leadership, member relations, and program management. Proven ability to drive revenue growth, improve compliance scores through quality audits, and develop engaging racquet sports programs in tennis and pickleball. Adept at budget management, staff development, and resolving member concerns.

Eager to leverage extensive experience in racquet sports instruction and event organization to excel as the Racquet Sports Director at Invited Clubs.

Department Manager - Life Time Fitness

(2017 - 2024)

• Directed and mentored a team of 18 individuals, ensuring adherence to quality standards and fostering exceptional member hospitality.
• Oversaw financial operations, personnel management, programming, class bookings, facility maintenance, scheduling, and club management system functions to guarantee member satisfaction.
• Partnered with the Sales team and other departments to achieve a consistent 2% month-over-month revenue increase.
• Skillfully addressed member and guest inquiries, comments, and concerns with professionalism and tact.
• Managed all aspects of recruitment, training, and daily task supervision for team members, upholding the highest levels of customer service.
• Conducted regular weekly and quarterly quality audits, leading to significant improvements in brand compliance scores.
• Developed and presented the annual departmental budget, ensuring all programs, classes, and events were meticulously planned, coordinated, and promoted.
• Spearheaded the Manager on Duty (MOD) program, encompassing training, scheduling, evaluations, and the integration of feedback from members and team members.

Racquet Sports Lead/ Head Pro - Golfcrest Country Club

(2024)

• Orchestrated the planning, coordination, organization, and supervision of departmental activities.
• Delivered expert instruction from beginner to advanced levels, aimed at broadening member participation in racquet sports.
• Supported the Director in promoting club events and activities.
• Assisted in the organization and execution of league play and social events for members.
• Initiated and managed pickleball leagues and drills.
• Provided comprehensive information regarding the organization's services and membership benefits.
• Processed new member applications, payments, and cancellations efficiently.
• Maintained and updated member records within the database.
• Resolved member complaints by offering effective solutions and suitable alternatives.

Architecture/ Business - Prairie view A&M & University of Houston (2012 - 2014)

Architecture - University of Houston (2014-09 - 2016-05)