Dispatcher - Tony's Express Inc. - Fontana, CA
(2023-12 - 2024)
LTL Company closed after 70 years. Following conclusion of standard employment, services continued under mutual independent agreement. I worked closely with other dispatchers and department managers.
- Daily planning and scheduling of the local fleet to optimize equipment and manpower usage.
- Updated order status information in the AS 400 system regarding local fleet to ensure accurate and up-to-date information.
- Communicated with clients by phone/email to arrange pickup/delivery times and delivery updates.
- Monitored drivers' routes and performance, providing guidance and traffic support to ensure operational efficiency and safety.
- Ensured optimal utilization adhering to timelines.
- Responsible for scheduling deliveries conveying pertinent information to drivers and depot personnel.
Dispatcher - Advanced Multimodal Services - Chino, CA
(2021-10 - 2023-05)
Lead dispatcher, assigning, and monitoring over 25 units in the field, assigned to pick up LTL freight for Amazon once loaded. Freight is delivered to local Amazon warehouses.
- Manage high volume of incoming calls, from drivers, and Amazon Relay Operations Center.
- Load optimization, on the spot problem solver, time management skills.
- OTR, and Regional operations.
- Resolve customer and drivers' issues, provide alternatives and appropriate solutions.
- Follow up to ensure resolution.
- Strong phone handling skills and active listening skills.
Dispatcher - Public Safety Services Fairplex - Pomona, CA
(2021-05 - 2021-11)
Operations moved to TX, FL. While working under strict safety and confidential protocols at the direction of DHS, HHS, HHS, FPS, while working at Fairplex Pomona. Doubling as a shelter and reunification center for Unaccompanied Children entering the US.
- Fielding incoming calls and dispatching necessary emergency personnel as needed over two-way radios.
- Working in conjunction with internal Medical Clinics, Medical Personnel (AMR) for transport to area hospitals etc.
Dispatch Operations - Reche Canyon Express - Colton, CA
(2020-03 - 2020-11)
Covid affected operations.
- Overseeing dispatching of drivers to dedicated routes and securing return freight, acquiring loads through brokerage, assisting drivers with any issues which may arise on the road.
Dispatcher - Cargo Solution Express / Road Jet Transport - Fontana, CA
(2018-10 - 2020-03)
Left for better pay.
- In charge of dispatching, in-house freight, and obtaining return daily freight from various brokers to trucks in 7 different States, (AZ, NV, CO, TX. NM, FL, UT Southern, CA).
- Assist drivers with breakdowns, EFS issues that may arise on the road.
Dispatch Manager - Tango Xpress - Fontana, CA
(2015-01 - 2018-08)
Business shut down.
- Route and planning a fleet of 50+ trucks, reporting status through a menu driven system.
- Dispatch on average 35+ loads per shift, with approximately 20 live loads daily.
- Constant inbound and outbound phone communications and emails to clients.
- Maintain no less than 97.1 % delivery on time.
- Track and ensure deliveries were being met/exceeded.
