Operations & Workforce Optimization Consultant (General Manager) - MICHAEL KORS OUTLET - Calgary, AB
(2023-09)
- Direct comprehensive business operations, human capital allocation, and talent logistics for a high-volume business unit, orchestrating daily workflow strategy for an internal team of 22 personnel.
- Analyze key performance indicators (KPIs) and execute data-driven business forecasting to optimize labor scheduling models, aligning headcount with fluctuating operational demands.
- Advise and engineer high-quality talent acquisition strategies, managing end-to-end recruitment pipelines to onboard specialized workforce talent.
- Audit internal store environments to ensure maximum compliance, safety, and inclusive operational standards, enhancing overall team performance metrics.
Strategic Workforce & Talent Operations Leader (General Manager) - LAURA CANADA - Calgary, AB
(2020-10)
Historical Placement
- Spearheaded cross-functional talent acquisition, structural team onboarding, and long-term personnel development for a flagship business installation.
- Analyse workforce metrics and consumer data to engineer operational resource models, successfully driving portfolio performance to exceed financial targets for two consecutive fiscal years.
- Oversaw, mentored, and structurally scheduled a large-scale personnel network of over 25 individuals, identifying high-potential talent to promote 3 corporate leaders within a 24-month cycle.
Departmental Resource Manager (Department Manager) - NORDSTROM - Calgary, AB
(2018-07 - 2020-10)
- Directed localized recruitment, headcount provisioning, and cross-functional performance training programs for diverse corporate divisions.
- Engineered and executed structured annual performance appraisals, utilizing data analytics to counsel team members on career path optimization and workflow efficiency.
- Served as cross-departmental operations manager on rotation, advising and auditing multi-departmental personnel schedules, inventory workflows, and facility-wide compliance.
Operations Portfolio Manager (Store Manager) - REITMANS - Calgary, AB
(2016-07 - 2018-07)
- Analyzed regional performance data and optimized human resource placement, earning a promotion to command the top-performing commercial location in Alberta within 9 months.
- Consulted on change-management protocols during complex structural renovations, re-engineering team workflow models to preserve client retention and eliminate revenue loss.
- Audited risk metrics and developed procedural operations strategies that structurally minimized asset shrinkage and operational overhead.
Workforce Restructuring Manager (Store Manager) - NINE WEST - Calgary, AB
(2015-08 - 2016-07)
- Engineered an aggressive, bottom-up organizational restructuring plan, successfully sourcing, hiring, and onboarding a completely new operational team within a 60-day window.
- Designed labor optimization frameworks that accelerated baseline production metrics, exceeding corporate financial targets within the first 60 days of tenure.
Human Capital & Operations Director (General Manager) - DAVID'S BRIDAL - Calgary, AB
(2011-09 - 2014-06)
- Orchestrated personnel logistics, resource scheduling, and operational delivery models for a massive organizational headcount exceeding 50 corporate associates.
- Analyzed workplace dynamics and implemented strategic organizational behavior programs to maximize team morale and exceed corporate service standards.
- Selected by executive leadership for corporate relocation to spearhead operational turnarounds at a larger, high-priority municipal facility.
District Operations & Resource Consultant (District Manager) - WAREHOUSE ONE – THE JEAN STORE - Calgary, AB
(2005-08 - 2011-02)
- Exercised complete operational and workforce oversight across a regional district portfolio encompassing 11 corporate locations.
- Authored and produced an enterprise-wide Inventory Standards Instructional Framework, standardizing supply chain logistics across national retail store operations.
- Advised and mentored store leadership teams, establishing a robust leadership pipeline that successfully developed multiple future District Managers and independent business owners.
