Carmella Rotondo

Dedicated and highly experienced server with 10+ years in fast-paced, high-volume dining environments, including diners, corporate chains, and casino service. Proven ability to deliver exceptional customer experiences, manage multiple tables efficiently, and increase guest satisfaction through attentive, personalized service. Strong background in POS systems, cash handling, and team collaboration. Known for reliability, upselling, and building lasting relationships with repeat customers.

Server at Hellertown Diner / Sibris Restaurant (Present)

• Deliver high-quality service in a fast-paced diner environment serving diverse customers
• Manage multiple tables while maintaining accuracy and efficiency during peak hours
• Process orders using POS systems and handle cash/card transactions
• Upsell menu items to increase check averages
• Maintain clean, organized sections in compliance with health standards

Server at Denny's (2021-01 – 2022-12)

• Provided consistent, high-level service in a high-volume chain restaurant
• Balanced speed and accuracy while handling large sections
• Resolved guest concerns quickly to maintain satisfaction and repeat business

Server at Valley Family Restaurant (2010-01 – 2020-12)

• Built long-term customer relationships over a 10-year tenure
• Trained new servers on service standards, POS use, and customer interaction
• Demonstrated strong reliability and consistency in a busy restaurant setting

Server at Steelworks Buffet & Grill (Casino) (2014-01 – 2016-12)

• Supported high guest volume in a casino dining environment
• Maintained table turnover efficiency and cleanliness
• Collaborated with team members to ensure smooth service operations

– Liberty High School (2001-01)