Carmen Foote

Achievement-oriented professional with strong experience in operations management, relationship management, and strategic planning. Proven track record of managing complex projects while leading high-performing teams to support an organization's success. Focuses on driving positive change by identifying opportunities, introducing best practices, and implementing process improvements. Value-centric leader who thrives within fast-paced environments delivering forward-thinking and professionalism.

Marshalling Supervisor - UNITED PARCEL SERVICE (UPS) - Louisville, KY

(2024-01)

Serves as Supervisor managing ground operations and leading team of 16 full-time union employees in 2DA operation, leading and directing areas of aircraft movement, safety compliance, and operational efficiency. Oversees employee training, certification maintenance, and performance tracking while ensuring adherence to labor relations guidelines. Maintains responsibility for equipment safety monitoring, accident reporting, and cross-departmental coordination for timely aircraft arrivals and departures.

• Streamlines ground control operations by implementing performance metrics tracking and strategic parking plans
• Establishes a new comprehensive safety protocol monitoring system, successfully passing multiple QAP audits
• Orchestrates efficient volume overflow management while maintaining operational timelines and safety standards
• Developed and implemented a systematic approach to employee certification tracking and training programs
• Implemented robust vacation tracking and payroll management systems using Excel, improving tracking efficiency

Ramp Supervisor - UNITED PARCEL SERVICE (UPS) - Louisville, KY

(2023-01 - 2024-01)

Provided leadership as Supervisor directing a team of 8-10 union employees in aircraft loading and unloading operations, ensuring compliance with safety protocols and operational timelines. Maintained HazMat handling procedures, certification tracking, and cross-department communication. Oversaw performance management and documentation while coordinating strategic solutions.

• Developed custom employee discipline tracking system to enhance accountability and performance monitoring
• Managed time-sensitive aircraft loading operations while maintaining strict safety and procedural compliance
• Implemented effective and efficient HazMat package handling protocols and single package load procedures

Marshaller - UNITED PARCEL SERVICE (UPS) - Louisville, KY

(2020-01 - 2023-01)

Sales Associate - CUTCO - Louisville, KY

(2020-01 - 2021-01)

Served as Sales Associate executing sales presentations through product knowledge and scripted demonstrations. Generated new business opportunities through cold calling and independent lead generation. Tracked customer orders & provided timely updates on delivery status. Demonstrated strong interpersonal communication skills while building and maintaining client relationships.

Bachelor of Arts & Science (BAS) - Communication - University of Louisville (2022-01)

Associate Degree - University of Kentucky (2020-01)