Manager of Quality & Continuous Improvement - INTELLITEC PRODUCTS - DeLand, United States
(2019-08)
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Addressed non-conformance issues, pausing production to correct errors.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Reported production malfunctions to managers and production supervisors.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Quality Manager/Production Support - Q4 Services - Orlando, FL
(2018-01 - 2019-06)
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Rejected defective products and approved correct products.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Developed and deployed production control plans and created work instructions and procedures.
- Managed and archived quality documentation and participated in internal and external quality audits.
Quality Engineer/Production Team Leader - Zodiac Savi Pools - Orlando, FL
(2016-01 - 2018-01)
- Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected.
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
- Adapted procedures to mitigate issues and improve deficiencies.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Reviewed line during processes and generated reporting documents for each stage.
- Evaluated current operational practices and implemented methods that offered notable improvement.
- Completed thorough physical inspections to check parts against design drawings and related specifications.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
- Assisted with documenting key processes and procedures and security protocols.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
Quality Engineer III - Mack Technology - Melbourne, FL
(2013-01 - 2016-01)
- Expanded risk management measures through spot-checking and increased randomization of inspections.
- Supported quality team members during corrective action updates.
- Participated in multi-disciplinary defect reviews to discern and address root causes.
- Developed traceability documentation to aid in investigating faults and defects.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Coordinated with quality control staff to complete inspections.
- Executed operational audits and assessed company operations, compliance and other associated risks.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Facilitated process improvements to successfully decrease errors.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Production Project Manager - Presidio - Orlando, FL
(2011-01 - 2013-01)
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Implemented quality improvement changes to minimize product defect rates.
- Created and regularly updated department work instructions and reports.
- Delivered direct feedback to senior management regarding project visibility and status.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Managed internal operational standards and productivity targets.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Wrote and conducted formal performance reviews for production personnel.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
Supplier Quality Engineer - Kaman Precision Products - Orlando, FL
(2006-01 - 2011-01)
- Drafted instructional documentation for distribution to suppliers to establish standardized performance and quality thresholds.
- Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Provided capability assessment and testing for individuals and teams assigned by suppliers.
- Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
Quality Engineer III - Mack Technology - Melbourne, FL
(2005-01 - 2006-01)
- Integrated diagnostic automation to accelerate and sharpen post-production testing.
- Expanded risk management measures through spot-checking and increased randomization of inspections.
- Supported quality team members during corrective action updates.
- Participated in multi-disciplinary defect reviews to discern and address root causes.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Reported on non-compliance issues and other negative factors discovered during production.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Quality Manager - Conelec Of Florida - Sanford, FL
(1986-01 - 2005-01)
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Calibrated instruments and scales in production area and quality lab.
- Developed and deployed production control plans and created work instructions and procedures.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
