Carol Abercrombie

Results-oriented Project Manager and Consultant with 20+ years of experience driving cross-functional business and technology initiatives at industry leaders such as American Express and ADP. Proven ability to lead full project lifecycles across compliance, HR, finance, and operational domains. Skilled in stakeholder engagement, process improvement, regulatory oversight, and enterprise software implementation.

Adept at delivering high-impact solutions under tight timelines in matrixed global environments.

Project Analyst – Program Management, GSG Oversight & Analytics at American Express (2022-04 – 2024-04)

Led program administration and compliance testing oversight for two major Functional Areas in the Regulatory Business System Testing (RBST) program.

• Reduced regulatory testing errors by over 40% during a 300% business volume increase.
• Developed and updated global manuals, SharePoint content, and training tools to support operational excellence.

Manager, Regulatory Projects – GMNS Operational Excellence at American Express (2021-06 – 2022-04)

Led global Anti-Money Laundering (AML) and Privacy compliance projects, completing two key initiatives in half the projected time.

• Developed and governed new Regulatory Change Management Program across Global Merchant Network Services (GMNS).

Business Analyst – Network Solutions & Operations (Contractor) at American Express (2020-08 – 2021-05)

Provided consultative support for Global Network Modernization Project.

• Documented operational impacts and supported onboarding of payment processing solutions.

Human Resources Implementation Consultant / Project Manager at Automatic Data Processing (ADP) (2016-05 – 2019-12)

Managed end-to-end HR system implementations for clients with 3,000+ employees across various industries.

• Led mid-size account projects with full-suite ADP solutions, ensuring compliance and client satisfaction.
• Built strong partnerships with clients, third-party vendors, and internal teams.

Implementation Project Manager (Contractor) at GNS Advantage Resources (2014-01 – 2016-12)

Delivered complex global software development and infrastructure projects.

• Partnered with cross-functional teams to define and implement four major initiatives within Global Network Services (GNS).

IT Business Consultant at Nationwide Insurance Co (2007-01 – 2014-12)

Provided strategic IT consulting to HR, Business Ops, and Web Portals teams.

• Led implementation projects for security software, content management systems, and audit initiatives.

Multiple Roles (Tech Project Manager, Business Consultant, Strategic Account Manager) at American Express (1990-01 – 2007-12)

Managed system development projects within Global Network Services.

• Launched new B2B products and managed strategic purchasing card accounts.
• Trained and supervised new hires within Corporate Services.

Coursework in Project Management – Northern Arizona University

Coursework in Project Management – Tarrant County College

Certificate in Strategic Planning and Consulting – Rio Salado College

Coursework in Leadership – Stanford University