Carol Crawn

Education and leadership professional with 20+ years of experience designing programs, instructional materials, and educational support systems for adult learners. Skilled in curriculum design, documentation, LMS administration, and cross-functional collaboration to improve learner outcomes and program compliance. Known for translating complex material into clear, usable training content.

Senior Student Experience Specialist - Western Governors University Academy - Remote

(2023-01 - 2026-01)

• Designed and delivered training materials for new students and staff, improving program comprehension and reducing early-stage attrition.
• Created documentation and job aids used across the student support team to standardize processes and ensure consistency.
• Collaborated with cross-functional teams to identify training gaps and develop targeted learning solutions.
• Analyzed program data to identify trends and inform improvements to student support workflows.
• Grew and trained a team from 4 to 26 support specialists and instructors, developing SOPs to closing learning support gaps and align with organizational goals.

Senior Program Mentor - Western Governors University - Remote

(2018-01 - 2023-01)

• Mentored adult learners through competency-based coursework, applying adult learning principles to support diverse learning styles in a virtual learning environment.
• Developed resource guides and communication templates adopted team-wide for consistency and quality.
• Partnered with faculty and program leadership on curriculum feedback and continuous improvement initiatives.
• Built and coached a new mentor team to the university's #1 ranking in on-time completion, student satisfaction, and retention through structured training and ongoing coaching.

Masters - Special Education - Western Governors University (2012)

Bachelors - Elementary Education - Indiana State University (2002)