Carol Dalila Alfaro

Senior Human Resources Business Partner with 10+ years of progressive HR leadership experience supporting executive teams across financial technology (Fintech), pharmaceutical manufacturing, and high-volume retail organizations. Proven success leading U.S. HR operations, employee relations, total rewards, compensation, executive immigration, organizational restructuring, HR technology implementations, and compliance initiatives while serving as the primary U.S.

HR leader. Extensive experience partnering with C-suite executives to drive workforce planning, organizational design, change management, HR technology, and business transformation initiatives. Recognized for negotiating significant cost savings, leading enterprise-wide HR projects, implementing scalable HR solutions, and delivering strategic business results that improve operational performance and the employee experience

Senior Human Resources Business Partner - Transnetwork LLC - Houston, TX

(2024-10)

Serve as sole U.S. HR leader for 200+ employees, collaborating with C-suite to drive strategy in a global organization of nearly 1,000.

• Negotiated a 32.5% reduction in annual medical costs, enhancing employee benefits by leading strategic negotiations and transitioning to a new medical carrier.
• Led complex employee relations investigations and managed restructuring and transitions in compliance with employment laws.
• Implemented HRIS enhancements, Workday testing, and process optimizations with IT and cross-functional teams.
• Managed executive employment-based immigration programs, partnering with outside counsel on TN, L-1, H-1B, and employment-based permanent residency matters while ensuring compliance with federal immigration requirements.
• Collaborate with Finance, Legal, IT, and Operations to support business transformation and enterprise-wide HR initiatives.
• Evaluated HR technologies and vendors, recommending improvements to boost operational efficiency and employee experience.

Human Resources Manager - Viatris / Pfizer - Sugar Land, TX

(2022-11 - 2024-10)

• Partnered with Legal, Safety, and Operations to mitigate employment risk, support compliance initiatives, and resolve complex workplace matters.
• Led complex employee relations investigations, policy interpretation, and performance management, ensuring compliance with federal and state employment laws.
• Managed end-to-end HR operations for 200 employees, facilitating onboarding, payroll, compliance, and workforce reporting.
• Administered leave programs including FMLA and ADA, ensuring compliance and positive employee outcomes.
• Oversaw full-cycle recruitment for all positions, collaborating with managers on workforce planning and candidate integration.
• Leveraged HR metrics and analytics for strategic decision-making, operational effectiveness, and compliance through TriNet.
• Coached managers in leadership development, conflict resolution, and employment best practices, strengthening leadership effectiveness.

Human Resources Generalist - Buc-ee's Ltd Corporate Office - Pearland, TX

(2015-09 - 2022-05)

• Partnered with regional leadership to drive high-volume HR operations, workforce planning, and talent acquisition across multiple states, enhancing operational efficiency.
• Led recruiting and onboarding for 400+ employees per new store opening, achieving 100% staffing before deadlines and ensuring an exceptional candidate experience.
• Coordinated hiring logistics and workforce plans for multiple grand openings, ensuring stores were operationally ready across Texas, Florida, and Georgia.
• Managed comprehensive onboarding processes, ensuring compliance with documentation, payroll setup, and system access for all new hires.
• Conducted necessary background checks and pre-employment screenings, ensuring compliance with company policies and employment laws.
• Provided on-site HR leadership during new store openings, coordinating hiring events, onboarding, and workforce planning across multiple states.
• Advised store leaders on employee relations, performance management, and HR best practices while supporting payroll and compliance activities.

Master of Science - Human Resource Management - University of Maryland Global Campus

Master of Business Administration - Southern New Hampshire University