Carolina Costamagna

High-energy Racquet Sports Operations Specialist with 5+ years of hands-on experience managing pro shops, facility operations, and member-centric retail in premier South Florida and national venues. Proven track record in POS/Shopify catalog management, strict inventory replenishment, and driving retail sales through personalized member relations. Combines elite athletic leadership (former Division I Collegiate Team Captain) with operational expertise in merchandising, seasonal planning, and high-volume tournament activations.

EVENT ACTIVATION & OPERATIONS TEAM MEMBER - Miami Dolphins — Hard Rock Stadium - Miami, FL

(2026-01)

• Execute frontline game-day event activations, brand engagement, and crowd workflows at Hard Rock Stadium in a fast-paced, high-volume sports environment.
• Deliver high-touch guest service, enforce customer touchpoint standards, and support operational execution across stadium activations.

PRIVATE RACQUET SPORTS PROFESSIONAL - Private Client Services - Boca Raton, FL

(2025-01 - 2026-01)

• Deliver personalized, high-touch racquet sports coaching, player development, and equipment consultation for high-net-worth clientele.
• Manage scheduling, client communication, and customized training plans while maintaining premier customer service standards.

RACQUET SPORTS PROGRAM & OPERATIONS DIRECTOR - Peter Burwash International (Carmel Valley Ranch, Hyatt Resort) - Carmel, CA

(2023-01 - 2024-01)

• Oversee daily facility operations, court schedules, and high-volume retail activities within the club's pro shop.
• Recruit, train, and manage staff members, establishing service protocols and supervising daily floor operations to ensure high guest satisfaction.
• Manage POS inventory entry, product tagging, and weekly stock replenishment for equipment, apparel, and hard goods.
• Deliver personalized paddle and racquet fittings, building long-term relationships with members and driving retail revenue.
• Organize and execute pop-up retail booths during club tournaments and high-traffic member events.

DIRECTOR OF RACQUET SPORTS - Lonesome Valley - Cashiers, NC

(2022-06 - 2022-08)

• Direct seasonal sports programming, client reservations, and custom corporate event setups.
• Execute high-end public relations, client communication, and guest relations strategies, serving as a primary point of contact for partners and leadership.

JUNIOR PROGRAM DIRECTOR & OPERATIONS ASSISTANT - Weston Racquet Club - Weston, FL

(2019-01 - 2023-01)

• Provided direct operational leadership, supervising multi-staff schedules, employee onboarding, team training, inventory control, and payroll tracking.
• Monitored procurement purchasing, compiled sales data metrics using POS software, and prepared monthly performance reporting documents.
• Implemented promotional strategies and coordinated end-to-end logistics for major regional tournaments, corporate mixers, and club activations to maximize engagement.

Bachelor of Arts - Social Science - Kansas State University

Intensive Business & Leadership Program - Club Operations, HR Practices, Accounting/Finance, Customer Relations & Strategic Staffing - Cliff Drysdale Management