Caroline Agraz

20,000+ numeric ksph. Bilingual: English and Spanish. Mail sorting, check capture and NCR equipment. MS Office Proficient: Word, Excel, Outlook, and PowerPoint. Proof and quality control.

Low Voltage Technician - Wire IT - Charlotte, NC

(2021-01)

• Assist with the installation of cables for internet, camera and phone use in offices and warehouses, including termination with appropriate jacks, punching down and labeling patch panels, running wires.
• Ability to test lines and operate a scissor lift and boom truck.
• Communicate with customers to determine needs and issues.

Equipment Room Associate - Wells Fargo CIC - Charlotte, NC

(2023-01 - 2026-12)

• Performed mail extraction with OPEX 51 & 72 machines and prepped according to customer's instructions, including highly sensitive and HIPAA accounts.
• Collected prepared work for document capture and scanned using IBML machine.
• Prepared and scanned accounts using OPEX 7200.
• Cross-trained in several areas throughout the department including mailroom and VAK.
• Consistently exceed quality and productive goals.
• Observed department risk and audit controls.
• Respectfully and effectively communicate and work with coworkers in order to meet deadlines and improve workflow.

Nanny - Nanny - Charlotte, NC

(1995-01)

I have been caring for children since I was 16. I am able to advertise and promote myself in order to find and maintain clients. I have taken several courses on early childhood development and education. I am CPR certified. I currently care for two boys who I pick up from school and help with their homework. I openly communicate with parents to coordinate pick ups, drop offs, extracurricular activities, etc.

Data Processing Associate - BB&T - Charlotte, NC

(2016-01 - 2020-07)

• Sorted and put up mail by hand.
• Assisted running mail sorting equipment.
• Completed check processing duties according to client preference.
• Scanned checks using NCR Itran machine to retrieve image capture for computer.
• Scanned checks and backup documents using OPEX scanner.
• Ten keyed checks for courtesy box, legal line amounts and invoice numbers.
• Printed check copies with ten keyed information and quality checked the images.
• Printed account information sheets to perform quality control checks and balance check versus keyed amounts.
• Worked in a fast paced, deadline oriented environment.

Proof Encoder - BB&T - Charlotte, NC

(2003-01 - 2007-12)

• Encoded checks with MICR on an NCR machine.
• Balanced deposit slips and checks for daily bank deposits.
• Corrected discrepancies.
• Consistently exceeded 20,000 ksph
• Awarded multiple "Error Free" certificates

Production Coordinator - BB&T - Charlotte, NC

(2002-01 - 2003-12)

• Supervised fifteen employees to ensure work was completed by deadline.
• Tracked incoming mail, assuring time sensitive accounts were addressed appropriately.
• Scheduled start of image capture process.
• Ensured all accounts balanced at end of shift.
• Prepared work for mailing.
• Trained new employees.
• Entered production log information of fifteen employees into Excel.
• Assisted in any areas needing help.
• Maintained high volume output during heavy workload periods
• Created reward system to motivate employees

Data Entry Clerk - BB&T - Charlotte, NC

(2000-01 - 2002-12)

• Completed check processing duties.
• Scanned checks to retrieve image capture for computer.
• Ten keyed check amount for courtesy box and legal line amounts.
• Printed check copies with ten keyed information and quality checked the images.
• Printed account information sheets to perform quality control checks and balance check versus keyed amounts.
• Awarded "Fastest Keyer" and "Zero Errors" certificates regularly
• Selected by supervisor to train new Data Entry Clerks due to strong performance

Wholesale Lockbox Check Processor - Nations Bank - Charlotte, NC

(1999-01 - 2000-12)

• Sorted mail by hand.
• Collected mail by account and processed mail by sorting checks from coupons according to client preference.
• Placed check copies with remittance and prepared for mail.
• Chosen to process highly sensitive accounts based on demonstrated attention to detail
• Processed large volumes of work with high accuracy and speed

High school diploma - Northwest School of the Arts (1997-06)