Caroline Bass

A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.

Restaurant Manager at Chick-fil-A (2022-01 – Present)

Managed daily operations and led staff to ensure high level of efficiency, consistency, and quality in both food and service.

• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Admissions Ambassador at Young Harris College (2024-01 – Present)

Handled admissions inquiries and communications with prospective students and families.

• Communication skills - phone etiquette, managing high-volume calls, and explaining complex information.
• Customer Service - handling questions from students and families and managing frustrating and anxious applicants with patience.

Athletic Training Assistant at Young Harris College (2026-06 – 2026-08)

Gained practical experience in athletic training operations.

• I will be getting 120 hours of experience at Young Harris College's Athletic Training Room in the Spring.

Cross Country & Track and Field Athlete at Young Harris College (2023-09 – Present)

Athlete in the Young Harris Cross Country & Track and Field program.

Associate of Science in Kinesiology – Young Harris College (2023-09 – 2027-05)