Caroline Guerrero

Bilingual Customer Service Representative fluent in English and Spanish, currently studying Business at Houston Community College. Experienced in handling client communication by phone and in person, including real estate client support and hospital front desk reception. Skilled in resolving customer concerns, maintaining professional communication, and delivering excellent service. Reliable, calm under pressure, and fully prepared for remote customer service and call center roles.

Client Support Representative - Quickless Real Estate - Europe

(2022-01 - 2023-12)

• Assisted real estate clients by phone and email, providing property information and support
• Maintained professional communication with clients throughout the sales process
• Helped answer client questions and resolve concerns efficiently
• Supported administrative tasks and client coordination
• Provided bilingual communication when needed

Receptionist - Hospital Front Desk - Mexico

(2021-01 - 2022-12)

• Answered phone calls and assisted patients with inquiries and appointments
• Provided professional customer service in a fast-paced medical environment
• Handled sensitive information with professionalism and confidentiality
• Maintained calm and organized front desk operations
• Delivered friendly and supportive service to patients and visitors

Independent Customer Service Representative - Self-employed - Katy, Texas

(2023-01)

• Provided phone-based customer assistance and client support
• Demonstrated excellent communication and problem-solving skills
• Maintained professional and friendly customer interactions
• Developed strong remote work readiness and organization skills

Business Studies - Houston Community College