Claims Generalist Intermediate at Progressive Insurance (2021-10 – Present)
- Handling new claims by reviewing for coverage issues, determining liability, and setting up estimates
- Handling claimant bodily injury claims
- Making and settlement bodily injury offers
- Maintaining exceptional customer service with both Progressive insureds and claimants. Treating each customer with the same respect, and updating customers in a timely fashion
- Helping customers through resolution of claims, by completing repairs or navigating total losses
Claims Adjuster Associate at Progressive Insurance (2019-10 – 2021-10)
- Handling new claims by reviewing for coverage issues, determining liability, and setting up estimates
- Exposure recognition (i.e. injuries for insureds and claimants), and transferring these exposures to the proper orgs in a timely fashion
- Maintaining exceptional customer service with both Progressive insureds and claimants. Treating each customer with the same respect, and updating customers in a timely fashion
- Helping customers through resolution of claims, by completing repairs or navigating total losses
Teller at Launch Federal Credit Union (2018-10 – 2019-10)
- Helping customers with their daily transactions, ie deposits, withdrawals, payments
- Referring customers to bankers to open accounts and services, strengthening the relationship between the credit union and customer
- Creating nightly reports to verify the branches operational compliance
- Running the days deposited checks through "Check 21" to confirm authenticity and avoid fraudulent activity
Internet Help Desk Agent - eComm Sales and Service at The Walt Disney Company (2017-03 – 2018-10)
My role as an eComm Sales and Service associate included being responsible for assisting and supporting our Guests, Travel Agents and Cast Members through multiple means of communication, (i.e. inbound calls, live chat windows, and e-mail.)
- Helping guests through inbound phone calls
- Chat with Guests through Live Engage to help answer questions and promote products
- Answer Guests email through Kana regarding any questions, concerns, comments, or compliments the Guests may have
- Resolving Guest issues, including linking reservations, booking fast passes, cleaning up Guests accounts, merging duplicate accounts, and answering all questions Disney related
- Assist Guests with resolving tech issues, ie correcting partially claimed reservations, fixing dropped Fast Passes, and assisting in the overall digital reservation experience
- Multitask: Cast App, VinCENT, Fantasia, Axis, Kana, Live Engage, and Avaya
Branch Service Leader/Teller at Regions Bank (2013-04 – 2016-07)
My role as a Branch Service Leader was to ensure my branch was operationally sound, which included preparing the branch staff for passing semi-annual audits. As a Teller, my job was to take in deposits, as well as scrubbing accounts for possible sales opportunities in face to face customer situations.
- Branch Service Leader: Pulled reports daily, weekly, monthly, and quarterly to keep in compliance
- Scheduled and prepped the branch operationally for audits
- Trained the teller line for productivity and referrals
- Forecasted monetary orders and shipments
- Hosted weekly security and operational meetings and monthly risk management meetings
- Teller: Daily tasks included: deposits, withdrawals, cashed checks, payments, filling out Cashier's Checks and Money Orders
- Offered clients a more ideal financial solution based on spending habits
- Assisted the District Manager in building rapport and gaining clientele, resulting in attaining the Chairman's Club Award
