Caroline Njokie

Strategic operations and governance professional with 14+ years of leadership across healthcare, regulatory compliance, customer service, accounting education, business operations, and digital transformation. Currently pursuing an MBA and an AI Compliance Certification with knowledge of Responsible AI, AI Governance, AI Risk Management, cybersecurity, and business intelligence. Known for improving operational performance, ensuring regulatory compliance, leading cross-functional initiatives, and supporting data-driven decision making.

AI Governance & Compliance Consultant - Independent Consultant

(2023-01)

• Research Responsible AI frameworks and governance best practices.
• Conduct AI risk assessments and governance gap analyses.
• Develop governance documentation and compliance recommendations.
• Study emerging AI regulations including NIST AI RMF and global AI governance principles.

Director of Operations - Carobright Beauty Supply & Braids LLC - Illinois

(2016-01)

• Direct end-to-end operations, budgeting, inventory, procurement, and vendor management.
• Implemented digital payment and operational controls supporting secure business operations.
• Improved customer experience through operational process improvements.
• Lead strategic planning, reporting, compliance initiatives, and technology adoption.

Certified Nursing Assistant - The Tillers Nursing & Rehabilitation Center - Oswego, IL

(2015-01 - 2018-12)

• Provided compassionate resident care in a skilled nursing environment.
• Maintained HIPAA compliance and accurate patient documentation.
• Collaborated with interdisciplinary healthcare teams to improve resident care.

Customer Specialist - Illinois Medicaid Office - Streator, IL

(2014-01 - 2016-12)

• Reviewed eligibility documentation and ensured regulatory compliance.
• Protected confidential health information under HIPAA standards.
• Resolved complex customer issues while maintaining exceptional service levels.

Accounting Instructor - Modern College of Technology - Cameroon

(2011-01 - 2013-12)

• Taught accounting, payroll, budgeting, bookkeeping, and financial reporting.
• Prepared curriculum, examinations, and coached students toward academic success.

Master of Business Administration (MBA) - Rasmussen University (2027-01)

Bachelor of Science - Business Management (Honors) - Rasmussen University

Associate Degree - Accounting - College of DuPage

Practical Nursing Coursework - Rasmussen University (2017-01 - 2018-12)