Carolpretty FeetWoods

Servant leader with experience in all facets of office management, including scheduling, customer service, program planning. Skilled in collaborating with all members of the organization to achieve quality care for all clients. Instrumental in streamlining and improving processes, enhancing productivity, and following through to meet client needs. Administrative manager and support specialist.

PROPERTY MANAGER at ELON PROPERTY MANAGEMENT (2023-01 – 2024-12)

• Administer 152 unit - and maintain all faces of the apartment community operations in accordance with the policies and procedures outlined in the management excellence series
• Specific areas of responsibility include renting apartments, collecting monies, completing operational paperwork, personnel functions, community maintenance, monitoring market conditions, budget control, advertising, resident relations and resolving resident issues
• Operated Yardi software

COMMUNITY MANAGER at WALLICK (2021-01 – 2023-12)

• Administer 100 units – Assistant multi community manager, experience section 8
• Conducted regular inspections, oversaw renovation projects, knowledge on tax credit, managed and supervised staff, operated Yardi software
• Managed resident, delinquent and evictions accounts, tenant restoration

LEAD LEASING AGENT at WALNUT GLEN (2017-01 – 2019-12)

• Meet prospective renters, collect application fees, security deposits and rent payments, conduct credit checks and background tasks
• Post marketing ads, show units, process and screen applications, process renewals and work orders, managing staff

ACCOUNT RESOLUTION SPECIALIST at MEDASSIT / FIRST SOURCE (2016-01 – 2017-12)

• Process denials and rejections for CareSource
• Research account denials and file written appeals when necessary
• Research patient information and assist with enrolling in Medicaid, cap services or other insurance if they're eligible

COSTUMER SERVICE COORDINATOR at ADDUS/PRIORITY HOME HEALTH (2011-01 – 2016-12)

• Streamline scheduling process for clients and caregivers, distributing and maintaining scheduled and responding promptly to any deviations
• Collaborate with management, accounting, administrative and client services staff to ensure all scheduled needs are cover
• Enter and track required data with great detail, including compatibility, time-off requests, wages, shift changes, following up as need it

HOME HEALTH AID at CONTINENTAL HOME HEALTH CARE (2008-01 – 2011-12)

• Performed health care tasks, personal hygiene services, housekeeping tasks and related support services to client's health and wellbeing
• Observed, recorded and reported all client health changes in compliance with federal and state regulations and company policy

HOME MANAGER at CHAMPAING RESIDENTIAL SERVICES (2000-01 – 2008-12)

• Developed individual and group programs for client training and development, including activities of daily living, interpersonal relationships, productive use of leisure time and personal hygiene
• Monitored and documented progress for assigned residents, reporting any unusual or major accidents
• Developed and maintained comprehensive family counseling programs and family visitation schedules in accordance with center guides

RECEPTIONIST at THE LAURELS OR WORTHINGTON (1998-01 – 2000-12)

• Served as first point of contact for visitors, answering, screening and directing calls, providing information on services and resolving issues promptly and courteously
• Managed a variety of administrative and clerical tasks, creating highly effective organizational and filing systems, resulting in easy access to critical information and streamlined office functioning

Management training – Columbus Christian HS