Patient Access Specialist - Hackensack Meridian Health
(2021-03)
- Serve as the primary point of contact for patients and visitors, ensuring a seamless check-in and scheduling experience.
- Manage patient registration, insurance verification, pre-certifications, and referrals in compliance with hospital policies.
- Process prior authorizations, verify benefits via EPIC & payer portals (e.g., Navinet), and confirm coverage to ensure timely reimbursement.
- Educate patients on financial responsibilities, process payments, and assist with financial assistance programs.
- Ensure compliance with Medicare Secondary Payer guidelines and obtain required consent forms.
- Handle a high volume of phone inquiries while maintaining excellent customer service.
- Coordinate with case management for insurance notifications and clinical documentation submissions.
- Uphold HIPAA regulations, patient confidentiality, and hospital policies.
Supervisor - Circles for Hackensack Meridian Health
(2019-09 - 2021-03)
Promoted in October 2020
- Managed scheduling and operations across two locations, overseeing a team of six employees.
- Conducted inventory checks, ensured stock levels were maintained, and reconciled monthly expenses.
- Led routine staff meetings and training sessions to uphold compliance with new protocols and procedures.
- Provided exceptional guest service by fulfilling patient and visitor requests with professionalism and efficiency.
- Managed patient service requests within a centralized database and ensured timely responses.
Utilization Specialist & Hospice Medical Coder - Kindred Healthcare
- Conducted inpatient medical coding using ICD-10, ensuring compliance with CMS and hospital policies.
- Reviewed and interpreted medical records to assign accurate diagnosis and procedure codes.
- Maintained knowledge of sequencing rules, documentation queries, and regulatory coding guidelines.
Front Desk Supervisor - Hampton Inn
- Managed guest check-ins, check-outs, room assignments, and billing adjustments.
- Trained new employees and provided support to ensure efficient team operations.
- Processed payments, secured deposits, and reconciled daily financial reports.
Health Unit Coordinator - Raritan Bay Medical Center
- Transcribed doctors' orders and medication records, ensuring accurate patient documentation.
- Managed patient admissions, discharges, and coordinated with nursing staff and physicians.
- Processed laboratory orders and maintained patient charts.
Bankruptcy Manager - CoreStates Mortgage Services
- Managed the bankruptcy portfolio, filed notices, processed payments, and monitored accounts.
- Communicated with attorneys, bankruptcy courts, and trustees to ensure compliance with regulations.
Senior Bankruptcy Administrator - Cenlar Federal Savings Bank
- Oversaw a portfolio of 300 bankrupt first mortgage loans, filing Proof of Claims and managing bankruptcy proceedings.
Senior Collection Representative - Cenlar Federal Savings Bank
- Managed a portfolio of 7,500 delinquent mortgage loans, handling collections and loss mitigation procedures.
