General Manager - FAIRFIELD INN & SUITES BY MARRIOTT - Winchester, VA
(2008-01 - 2023-12)
Provided continued success improving the bottom line by implementing strategic decisions for new cost-cutting measures to reduce expenses.
- Trains new associates on the principles of the front office environment.
- Work directly with franchise ownership in developing and achieving annual budget including spending targets for labor, labor management, profit/financial control and all other expenses based on forecasted revenue.
- Developed and oversaw marketing strategies for successfully attracting new clients and boosting sales.
- Human resources generalist to include interviewing, hiring, training, coaching/counseling and performance appraisals.
- Performed operation management to assure optimum performance and continual improvement in the areas of guest services, sales/marketing, and property appearance.
- Responsible for providing 100 percent excellence in guest relations to ensure that guest complaints are resolved in accordance with corporate standards.
Assistant General Manager - FAIRFIELD INN & SUITES BY MARRIOTT - Winchester, VA
(2004-01 - 2008-12)
Assisted the general manager with successfully improving the bottom line by implementing strategic decisions for new cost-cutting measures to reduce expenses.
- Aided with human resources matters including interviewing, hiring, training, coaching/counseling, and performance appraisals.
- Aided management in property operations to assure optimum performance and continual improvement in the following areas of guest services, sales/marketing, and property appearance.
- Responsible for providing 100 percent excellence in guest relations to ensure that guest complaints are resolved in accordance with corporate standards.
Front Desk Supervisor - MARRIOTT HOTEL - Stamford, Connecticut
(2003-01 - 2004-12)
- Mentored new employees to obtain certification through weekly training sessions and one-on-one advising.
- Assisted the front desk manager with planning monthly meetings.
- Supervised staff assigned to work the evening and overnight shifts to ensure effective hotel operations.
- Responsible for emergency procedures including fire drill evacuation exercises when executive committee is not available.
Assistant Housekeeping Manager - MARRIOTT HOTEL - Stamford, Connecticut
(2002-01 - 2003-12)
- Supervised room inspections, including VIP rooms and ensured appearance standards were maintained in a 300-room property.
- Prepared housekeeping/ laundry schedules to regularly track room statuses.
- Assisted in the maintenance of health club equipment, and products.
Rooms Controller - MARRIOTT HOTEL - Stamford, Connecticut
(1996-01 - 2002-12)
- Provided 100 percent excellence in customer service to ensure a positive guest experience.
- Regularly acted in the capacity of supervisor to the front office staff to ensure compliance with corporate standards.
- Performed front desk operations, including book guest reservations, conducted check-in, check-out procedures and reconciled billing statements.
- Worked with sales and catering managers to ensure that all requests for hotel VIPs were met.
